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[SOLVED] T46G one way audio on outgoing calls
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Kamik Offline
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Post: #1
[SOLVED] T46G one way audio on outgoing calls
Good day,
Unfortunately, we cannot get the phone work, although the phones OpenStage 60 and Mitel 5360 work without problems.
Description of the problem:

A is Yejalink phone , B is cellphone
Phone A calls phone B
A can’t hear B , but B can hear A

1. issue is happening only in external call
2. we have only 1 Yealink Phone
3. OpenStage 60 and Mitel 5360 work ok.
4. PBX is FreePBX 10.13.66-14 (Asterisk 13)


Attached File(s)
.tar  syslog.tar (Size: 2.05 MB / Downloads: 0)
.pcap  28.80.0.130_12_8_18.pcap (Size: 1.43 MB / Downloads: 1)
.tar  allconfig.tar (Size: 2.8 MB / Downloads: 0)
(This post was last modified: 08-16-2016 06:55 PM by Kamik.)
08-01-2016 08:54 PM
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Kamik Offline
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Post: #2
RE: T46G one way audio on outgoing calls
post updated. log files attached. please, need help
08-15-2016 06:01 PM
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complex1 Offline
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Post: #3
RE: T46G one way audio on outgoing calls
Hi,

On-way-audio is usually caused by the router.
Please open and/or forward the proper ports.

Best regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-16-2016 06:05 PM
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Kamik Offline
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Post: #4
RE: T46G one way audio on outgoing calls
(08-16-2016 06:05 PM)complex1 Wrote:  Hi,

On-way-audio is usually caused by the router.
Please open and/or forward the proper ports.
OpenStage 60 and Mitel 5360 works.

I have get from Yealink new firmware.

Quote:For this issue, I found a similar case, it should be the codec problem between server and T46, and we released a new firmware version might help to fix your issue.
would you please upgrade the firmware to the 28.80.0.137, after that, reset the phone to factory(long press the OK key for 5s) and test again

And it work! Thanks to fastest support of Yealink!
(This post was last modified: 08-16-2016 06:46 PM by Kamik.)
08-16-2016 06:22 PM
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