[SOLVED] T46G one way audio on outgoing calls

[Kamik]

Good day,
Unfortunately, we cannot get the phone work, although the phones OpenStage 60 and Mitel 5360 work without problems.
Description of the problem:

A is Yejalink phone , B is cellphone
Phone A calls phone B
A can’t hear B , but B can hear A

1. issue is happening only in external call
2. we have only 1 Yealink Phone
3. OpenStage 60 and Mitel 5360 work ok.
4. PBX is FreePBX 10.13.66-14 (Asterisk 13)

[Kamik]

post updated. log files attached. please, need help

[complex1]

Hi,

On-way-audio is usually caused by the router.
Please open and/or forward the proper ports.

[Kamik]

(08-16-2016 06:05 PM)complex1 Wrote:  Hi,

On-way-audio is usually caused by the router.
Please open and/or forward the proper ports.

OpenStage 60 and Mitel 5360 works.

I have get from Yealink new firmware.

Quote:For this issue, I found a similar case, it should be the codec problem between server and T46, and we released a new firmware version might help to fix your issue.
would you please upgrade the firmware to the 28.80.0.137, after that, reset the phone to factory(long press the OK key for 5s) and test again

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And it work! Thanks to fastest support of Yealink!