[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Disable Call Rejection
Author Message
nicknomo Offline
Member
***

Posts: 63
Joined: Oct 2013
Reputation: 1
Post: #1
Disable Call Rejection
I have several T46G's deployed, and I'm getting some reports that phones are not ringing for some users... but I have a feeling that some users are hitting the reject button to avoid answering calls. Then they go "oh my phone didn't ring, I don't know why". This is reinforced by SIP "busy" messages coming back 4-5 seconds after the phone is being rung.

I'd like to disable the ability for people to reject calls. Is there a way to do this?
06-24-2014 12:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
timalex Offline
Junior Member
**

Posts: 36
Joined: Jun 2014
Reputation: 0
Post: #2
RE: Disable Call Rejection
I recommend you take a look at Softkey Layout Template in the Administrators Guide. You can modify softkeys based on the current call state. Didn't tried this myself yet, but seems to me what you are looking for.
06-24-2014 02:22 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
nicknomo Offline
Member
***

Posts: 63
Joined: Oct 2013
Reputation: 1
Post: #3
RE: Disable Call Rejection
Thanks that worked great.. I will post what I did, in case anyone else needs to do this.

The autoprovisioning zip file had a template already made, so I just edited that. In the MAC configuration file, I added these lines:

Code:
phone_setting.custom_softkey_enable = 1
custom_softkey_call_in.url = tftp://192.168.1.245/callin.xml

and in the callin.xml file, I had this:
Code:
<CallIn>
  <Disable>
    <Key Type="Empty"/>
    <Key Type="Switch"/>
    <Key Type="Reject"/>
  </Disable>
  <Enable>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Enable>
  <Default>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Default>
</CallIn>
06-24-2014 04:15 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #4
RE: Disable Call Rejection
Hi nicknomo,

You can directly modify the softkey on Incoming call status. Please refer to below picture.

[Image: attachment.php?aid=808]


Attached File(s) Thumbnail(s)
   
06-24-2014 08:43 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
nicknomo Offline
Member
***

Posts: 63
Joined: Oct 2013
Reputation: 1
Post: #5
RE: Disable Call Rejection
Thanks support... Not sure how I missed it in there.
06-24-2014 09:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #6
RE: Disable Call Rejection
You are welcome.
Sincerely thanks for your support to Yealink product!
06-25-2014 10:21 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
K4n4lj3 Offline
Junior Member
**

Posts: 1
Joined: Sep 2019
Reputation: 0
Post: #7
RE: Disable Call Rejection
Hi, i know this is an old thread..
I have successfully disabled the "Reject" with the Callin.xml file.
But the users found out that they also can reject the calls with the "X" Button on the Keypad...

Is there any option to also disable the "X" key?

Thank you.
(This post was last modified: 01-28-2022 03:53 PM by K4n4lj3.)
01-28-2022 03:51 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  permisson to Call list on t46S ist denied wolfi30 1 288 03-04-2024 02:08 PM
Last Post: wolfi30
  permission denied to call list wolfi30 0 231 02-23-2024 08:54 PM
Last Post: wolfi30
  MP54 Call Forwarding pureit2018 0 495 11-23-2023 07:58 AM
Last Post: pureit2018
  Enhanced DSS Key - Conference Call joe1st 0 522 11-11-2023 05:27 AM
Last Post: joe1st
  Unable to Answer call without pressing Line 1 TheKirbyGroup 0 646 11-03-2023 11:04 PM
Last Post: TheKirbyGroup
  Yealink T28 setup audible ring on 2nd incoming call JeffWilkinson 20 86,331 10-18-2023 12:59 PM
Last Post: sles
  Picking up a call does not display Caller's Name oliv 0 1,299 04-19-2023 04:25 PM
Last Post: oliv
  Yealink T27P -Incoming call issue rsarceno 0 1,248 01-25-2023 08:54 AM
Last Post: rsarceno
Information T27G call foward all Aerium 0 1,334 09-13-2022 04:36 PM
Last Post: Aerium
  Remebering call volume settings SystemCraft 1 2,525 07-15-2022 07:42 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication