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Disable Call Rejection
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nicknomo Offline
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Posts: 63
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Post: #1
Disable Call Rejection
I have several T46G's deployed, and I'm getting some reports that phones are not ringing for some users... but I have a feeling that some users are hitting the reject button to avoid answering calls. Then they go "oh my phone didn't ring, I don't know why". This is reinforced by SIP "busy" messages coming back 4-5 seconds after the phone is being rung.

I'd like to disable the ability for people to reject calls. Is there a way to do this?
06-24-2014 12:44 AM
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timalex Offline
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Post: #2
RE: Disable Call Rejection
I recommend you take a look at Softkey Layout Template in the Administrators Guide. You can modify softkeys based on the current call state. Didn't tried this myself yet, but seems to me what you are looking for.
06-24-2014 02:22 AM
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nicknomo Offline
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Post: #3
RE: Disable Call Rejection
Thanks that worked great.. I will post what I did, in case anyone else needs to do this.

The autoprovisioning zip file had a template already made, so I just edited that. In the MAC configuration file, I added these lines:

Code:
phone_setting.custom_softkey_enable = 1
custom_softkey_call_in.url = tftp://192.168.1.245/callin.xml

and in the callin.xml file, I had this:
Code:
<CallIn>
  <Disable>
    <Key Type="Empty"/>
    <Key Type="Switch"/>
    <Key Type="Reject"/>
  </Disable>
  <Enable>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Enable>
  <Default>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Default>
</CallIn>
06-24-2014 04:15 AM
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Yealink Support Offline
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Post: #4
RE: Disable Call Rejection
Hi nicknomo,

You can directly modify the softkey on Incoming call status. Please refer to below picture.

[Image: attachment.php?aid=808]


Attached File(s) Thumbnail(s)
   
06-24-2014 08:43 PM
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nicknomo Offline
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Post: #5
RE: Disable Call Rejection
Thanks support... Not sure how I missed it in there.
06-24-2014 09:47 PM
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Yealink Support Offline
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Post: #6
RE: Disable Call Rejection
You are welcome.
Sincerely thanks for your support to Yealink product!
06-25-2014 10:21 AM
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K4n4lj3 Offline
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Post: #7
RE: Disable Call Rejection
Hi, i know this is an old thread..
I have successfully disabled the "Reject" with the Callin.xml file.
But the users found out that they also can reject the calls with the "X" Button on the Keypad...

Is there any option to also disable the "X" key?

Thank you.
(This post was last modified: 01-28-2022 03:53 PM by K4n4lj3.)
01-28-2022 03:51 PM
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