[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Disable Call Rejection
Author Message
nicknomo Offline
Member
***

Posts: 63
Joined: Oct 2013
Reputation: 1
Post: #1
Disable Call Rejection
I have several T46G's deployed, and I'm getting some reports that phones are not ringing for some users... but I have a feeling that some users are hitting the reject button to avoid answering calls. Then they go "oh my phone didn't ring, I don't know why". This is reinforced by SIP "busy" messages coming back 4-5 seconds after the phone is being rung.

I'd like to disable the ability for people to reject calls. Is there a way to do this?
06-24-2014 12:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
timalex Offline
Junior Member
**

Posts: 36
Joined: Jun 2014
Reputation: 0
Post: #2
RE: Disable Call Rejection
I recommend you take a look at Softkey Layout Template in the Administrators Guide. You can modify softkeys based on the current call state. Didn't tried this myself yet, but seems to me what you are looking for.
06-24-2014 02:22 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
nicknomo Offline
Member
***

Posts: 63
Joined: Oct 2013
Reputation: 1
Post: #3
RE: Disable Call Rejection
Thanks that worked great.. I will post what I did, in case anyone else needs to do this.

The autoprovisioning zip file had a template already made, so I just edited that. In the MAC configuration file, I added these lines:

Code:
phone_setting.custom_softkey_enable = 1
custom_softkey_call_in.url = tftp://192.168.1.245/callin.xml

and in the callin.xml file, I had this:
Code:
<CallIn>
  <Disable>
    <Key Type="Empty"/>
    <Key Type="Switch"/>
    <Key Type="Reject"/>
  </Disable>
  <Enable>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Enable>
  <Default>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Default>
</CallIn>
06-24-2014 04:15 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #4
RE: Disable Call Rejection
Hi nicknomo,

You can directly modify the softkey on Incoming call status. Please refer to below picture.

[Image: attachment.php?aid=808]


Attached File(s) Thumbnail(s)
   
06-24-2014 08:43 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
nicknomo Offline
Member
***

Posts: 63
Joined: Oct 2013
Reputation: 1
Post: #5
RE: Disable Call Rejection
Thanks support... Not sure how I missed it in there.
06-24-2014 09:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #6
RE: Disable Call Rejection
You are welcome.
Sincerely thanks for your support to Yealink product!
06-25-2014 10:21 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
K4n4lj3 Offline
Junior Member
**

Posts: 1
Joined: Sep 2019
Reputation: 0
Post: #7
RE: Disable Call Rejection
Hi, i know this is an old thread..
I have successfully disabled the "Reject" with the Callin.xml file.
But the users found out that they also can reject the calls with the "X" Button on the Keypad...

Is there any option to also disable the "X" key?

Thank you.
(This post was last modified: 01-28-2022 03:53 PM by K4n4lj3.)
01-28-2022 03:51 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Information T27G call foward all Aerium 0 304 09-13-2022 04:36 PM
Last Post: Aerium
  Remebering call volume settings SystemCraft 1 844 07-15-2022 07:42 PM
Last Post: complex1
  Disable or override transfer soft button rbohac 1 867 07-11-2022 10:26 PM
Last Post: rbohac
Exclamation How to disable VP59 Hotspot feature vía autoprovision? jcvh 0 524 07-09-2022 04:17 AM
Last Post: jcvh
  Disable web browser on VP59 cranben 4 2,087 06-24-2022 06:04 AM
Last Post: cranben
Information Manage SIP accounts enable / disable with EDK macros jsubirana 9 9,530 01-27-2022 10:13 PM
Last Post: wwg
  How to configure T27G TRAN key in Call Fwd Custom mode ? oliv 0 3,135 04-07-2020 02:20 PM
Last Post: oliv
  Disable Speakerphone key? lruiz@connexum.com 4 12,404 12-11-2019 03:55 PM
Last Post: Yisroel_MongoTEL
  Disable TLS 1.0 and less secure Cipher Suites esachs4 1 5,169 10-07-2019 10:38 AM
Last Post: complex1
  Blacklist disable dbusacca 4 11,742 07-04-2018 02:21 PM
Last Post: stan0ne

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication