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Handsets not ringing for incoming calls
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Wilson_Yealink Offline
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Post: #21
RE: Handsets not ringing for incoming calls
Dear Justin,

I think you have contacted our specific technical support team colleagues Harry. Harry will help you. Smile

thanks
(This post was last modified: 12-09-2014 11:36 AM by James_Yealink.)
12-09-2014 11:24 AM
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lucaspick@gmail.com Offline
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Post: #22
RE: Handsets not ringing for incoming calls
I am experiencing the same issue with the latest firmware. This is crap, I am rightfully so frustrated!

Headset:
25.73.0.25
Handset:
26.73.0.10

Thanks,
LUcas

(12-09-2014 11:24 AM)Yealink_Wilson Wrote:  Dear Justin,

I think you have contacted our specific technical support team colleagues Harry. Harry will help you. Smile

thanks
02-25-2015 03:12 AM
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James_Yealink Offline
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Post: #23
RE: Handsets not ringing for incoming calls
Hi Lucas,

Please upgrade handset firmware to 26.73.0.12.

ftp://yealinkftp:yealinkftp@ftp.yealink....3.0.12.rom

Regards,
James
02-26-2015 05:33 PM
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jmbjmbjmb Offline
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Post: #24
RE: Handsets not ringing for incoming calls
Hi,

Same problem for me as well.

One base, 5 handsets all registered to different SIP accounts but all members of one Asterisk call group.

An incoming call is directed to the Call Group which then attempts to ring all 5 handsets.
Only 4 out of the 5 handsets ring, the other stays silent. But it is not consistent, it is a different 4 handsets that ring on any call. Customer has taken to carrying two hand sets to make sure he doesn't miss a call.

Base is running 25.73.0.40
Handsets are on 26.73.0.11
Hardware version 26.0.0.7

A pcap from the Base (attached) shows an incoming call has the 5 INVITES, 5 Tryings and 5 Ringing so it is getting the correct signalling.

Where to from here ?

Jon
08-20-2015 05:48 AM
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James_Yealink Offline
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Post: #25
RE: Handsets not ringing for incoming calls
Hello Jon,

one base station can only support 4 simultaneous call. It's noted in datasheet.
So don't place all 5 handsets into a ring group.

Regards,
James
08-20-2015 01:48 PM
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jmbjmbjmb Offline
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Post: #26
RE: Handsets not ringing for incoming calls
Thanks James,

We'll need to write this on the wall in the sales team's office Exclamation


Jon
08-20-2015 05:06 PM
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