[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Yealink Attended Transfer vs. Asterisk Attended Transfer
Author Message
bazzacad Offline
Junior Member
**

Posts: 24
Joined: Apr 2014
Reputation: 0
Post: #1
Yealink Attended Transfer vs. Asterisk Attended Transfer
Can someone explain to me what the difference between Yealink's Attended Transfer and Asterisk's Attended Transfer?

We've spent a long time getting a beep to happen when an In-Call Asterisk Attended Transfer is finished so the person receiving the call knows when the transfer has taken place. Unfortunately this beep only happens when the In-Call Asterisk Attended Transfer *2 keys are used. If we use any of the DSS Keys on our T42G or T48G to do a Attended Transfer we don't get this beep. Why are these different? Can I make the DSS keys use the *2 behavior. Or is there another way I can get the beep to happen at the phone level?

Thanks,
Barry
06-12-2014 05:35 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #2
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
Hi bazzacad,

You can configure DSSKEY as speed dial then fill *2 , labeled as Attended Transfer.
06-12-2014 09:19 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bazzacad Offline
Junior Member
**

Posts: 24
Joined: Apr 2014
Reputation: 0
Post: #3
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
Thanks for the suggestions. I think that will work for when we enter the extension numbers, but I forgot to mention that we'd like to use BLF DSS keys. So how do we have a BLF key that will do a *2 transfer to a specific extension?

Thx,
Barry
06-12-2014 09:53 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #4
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
Hi Barry,

In order to do more troubleshootings, please supply syslog level 6, config.bin and pcap of dsskey/*2 types and send to support@yealink.com or support.usa@yealink.com.

How to Get the Correct Syslog, Config.bin and Trace
06-12-2014 10:46 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bazzacad Offline
Junior Member
**

Posts: 24
Joined: Apr 2014
Reputation: 0
Post: #5
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
I'm not sure I understand, how do I do a trace on a feature that doesn't exist?
Do you want me to make a DSS key of type BLF with a value of *2123 (where 123 is the extension I want to transfer to)?
06-12-2014 11:10 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #6
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
Hi bazzacad,

You can try to reproduce your issue by pressing *2 and export three files.
Then reproduce your issue by pressing DSSkey and export three files.
06-12-2014 11:23 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bazzacad Offline
Junior Member
**

Posts: 24
Joined: Apr 2014
Reputation: 0
Post: #7
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
I sent the files in.
06-13-2014 06:06 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bazzacad Offline
Junior Member
**

Posts: 24
Joined: Apr 2014
Reputation: 0
Post: #8
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
Any update on this one?
06-19-2014 08:38 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #9
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
Hi bazzacad,

My colleague has replied you via ticket. Do you receive a ticket@yealink.com?
06-19-2014 10:25 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Ret Offline
Junior Member
**

Posts: 34
Joined: Nov 2014
Reputation: 0
Post: #10
RE: Yealink Attended Transfer vs. Asterisk Attended Transfer
I think Yealink's transfer is based more on pure SIP protocol: basically A Invite B+ B Hold A + B Invite C + B Refer/Notify A + A Invite C
When you dial *2 (or ## for blind transfers) Asterisk (FreePBX) steps in and plays audio file asking for transfer destination and then, after call goes through, it plays the beep file to the receiving party of transfer announcing successful transfer.

There's a feature request to let Yealink phones beep on transfer. I think it can be done.
http://forum.yealink.com/forum/showthread.php?tid=2043
12-18-2014 04:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T48s Firmware update failed dangmoss 2 1,978 02-19-2022 03:09 AM
Last Post: dangmoss
  Yealink T42S and T42G Phone stuck at Welcome Pierre06 7 3,893 01-10-2022 11:36 PM
Last Post: Pierre06
  Yealink T42G Phone stuck at Welcome LFC 8 18,766 11-18-2021 11:20 PM
Last Post: Pierre06
  NAP over Yealink T46 - not working Bernhard77 0 1,212 11-16-2021 09:15 PM
Last Post: Bernhard77
Bug Transfer to Broadworks Network Directory Contacts - screen timeout issue livehappy42 0 1,139 10-27-2021 07:58 AM
Last Post: livehappy42
  SIP account on the Yealink T46U suddenly Not Registered kmsfn 0 1,219 10-26-2021 04:44 PM
Last Post: kmsfn
  Yealink, provisioning and Sophos firewall UCUC 4 3,549 10-07-2021 10:06 PM
Last Post: complex1
  T41P Yealink phone wants to talk to the Verizon mother ship nestman 1 2,816 06-14-2021 05:00 PM
Last Post: complex1
  Yealink T40G Requests DHCP even though it has a static IP address DcData_Support 1 2,430 04-30-2021 01:53 AM
Last Post: complex1
  extend input time transfer Krisje 5 4,830 03-22-2021 11:29 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication