[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 1 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Direct Call Pickup Codes
Author Message
AvantGarde Offline
Junior Member
**

Posts: 26
Joined: May 2014
Reputation: 0
Post: #1
Direct Call Pickup Codes
This is a noob question, but does each handset have it's own unique direct call pickup code? Or are these allocated by the administrator?

We are using T46G handsets and the userguide has *97 in the example, but I have a feeling these may need to be allocated manually.

Thanks.
06-04-2014 11:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
CWR Offline
Moderator
*****

Posts: 717
Joined: May 2013
Reputation: 7
Post: #2
RE: Direct Call Pickup Codes
Usually it is the dial code plus the extension...
Each pbx may have a different setup.
Some may have a group pickup code that will pick up any call in the group.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
06-04-2014 12:57 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AvantGarde Offline
Junior Member
**

Posts: 26
Joined: May 2014
Reputation: 0
Post: #3
RE: Direct Call Pickup Codes
Thanks Craig, i'll have a chat to our virtual PBX provider and see what they say.
06-04-2014 01:10 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AvantGarde Offline
Junior Member
**

Posts: 26
Joined: May 2014
Reputation: 0
Post: #4
RE: Direct Call Pickup Codes
(06-04-2014 12:57 PM)craigreilly Wrote:  Usually it is the dial code plus the extension...
Each pbx may have a different setup.
Some may have a group pickup code that will pick up any call in the group.

I just had a chat to MyNetFone, our virtual PBX provider, and they were unable to help as they were not sure what I meant by our "dial code". They kept asking me if I was referring to the SIP number for each handset or something else.

When referring to the "dial code", is this the SIP number for each handset?
06-05-2014 01:10 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #5
RE: Direct Call Pickup Codes
Hi AvantGarde,

Do your PBX support pick up feature? Some PBXs don't need pick up code to puck up a call. They will integrate with BLF feature. They will automatically assign pick up code when you configure BLF in phone.
06-09-2014 10:11 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AvantGarde Offline
Junior Member
**

Posts: 26
Joined: May 2014
Reputation: 0
Post: #6
RE: Direct Call Pickup Codes
(06-09-2014 10:11 AM)Yealink Support Wrote:  Do your PBX support pick up feature? Some PBXs don't need pick up code to puck up a call. They will integrate with BLF feature. They will automatically assign pick up code when you configure BLF in phone.

Yeah, our PBX (MyNetFone) does support pick up feature but because we are not using their supported handsets (Cisco), they are unable, or unwilling, to provide any additional support in order to get the direct call pick up working... they've left it up to us to sort out.
06-10-2014 06:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #7
RE: Direct Call Pickup Codes
Hi AvantGarde,

Can google or other forum help you?
06-10-2014 09:29 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AvantGarde Offline
Junior Member
**

Posts: 26
Joined: May 2014
Reputation: 0
Post: #8
RE: Direct Call Pickup Codes
(06-10-2014 09:29 AM)Yealink Support Wrote:  Hi AvantGarde,

Can google or other forum help you?

Unfortunately not, that's why i ended up here.

I had a chat to MyNetFone, our virtual PBX provider, and they were unable to help as they were not sure what I meant by our "dial code". They kept asking me if I was referring to the SIP number for each handset or something else.

When referring to the "dial code", is this the SIP number for each handset?
(This post was last modified: 06-11-2014 07:23 AM by AvantGarde.)
06-11-2014 07:22 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #9
RE: Direct Call Pickup Codes
This is called by feature code. Many PBXs have their feature code such as DND on code ** , DND off code *1.

It is strange that your PBX doesn't know what you mean.
06-11-2014 10:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AvantGarde Offline
Junior Member
**

Posts: 26
Joined: May 2014
Reputation: 0
Post: #10
RE: Direct Call Pickup Codes
(06-11-2014 10:42 AM)Yealink Support Wrote:  This is called by feature code. Many PBXs have their feature code such as DND on code ** , DND off code *1.

It is strange that your PBX doesn't know what you mean.

I will speak to our PBX provider this morning and ask them for the Feature Code and see if they can provide that.

Assuming I am able to get the feature code off them, where do I enter it into the phone?

Do I enter it via the website, Account > Advanced > Directed Call Pickup Code?


Attached File(s) Thumbnail(s)
   
06-12-2014 06:14 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  permisson to Call list on t46S ist denied wolfi30 1 288 03-04-2024 02:08 PM
Last Post: wolfi30
  permission denied to call list wolfi30 0 229 02-23-2024 08:54 PM
Last Post: wolfi30
  MP54 Call Forwarding pureit2018 0 494 11-23-2023 07:58 AM
Last Post: pureit2018
  Enhanced DSS Key - Conference Call joe1st 0 521 11-11-2023 05:27 AM
Last Post: joe1st
  Unable to Answer call without pressing Line 1 TheKirbyGroup 0 646 11-03-2023 11:04 PM
Last Post: TheKirbyGroup
  Yealink T28 setup audible ring on 2nd incoming call JeffWilkinson 20 86,311 10-18-2023 12:59 PM
Last Post: sles
  Display 0 for line pickup SupportA 0 1,101 07-12-2023 08:51 PM
Last Post: SupportA
  Picking up a call does not display Caller's Name oliv 0 1,296 04-19-2023 04:25 PM
Last Post: oliv
  Yealink T27P -Incoming call issue rsarceno 0 1,243 01-25-2023 08:54 AM
Last Post: rsarceno
Information T27G call foward all Aerium 0 1,332 09-13-2022 04:36 PM
Last Post: Aerium

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication