Blank white screen

[optout2014]

Support,

I have a brand new Yealink T46G VOIP phone. I took it out of the box, plugged it up (power/network) and get nothing but a blank white screen. No buttons work. No lights flash. Nothing but a blank white screen. I tried following the “recovery mode” initiation process by unplugging the phone, holding the speaker button, then plugging the phone back in while holding the speaker button but there is no change.. still a blank white screen. Do you have any recommendations? Thank you.

[Yealink Support]

Hi optout2014,

I think you can run RMA process.

[optout2014]

(06-04-2014 03:27 PM)Yealink Support Wrote:  Hi optout2014,

I think you can run RMA process.

Support,

Thank you for the reply. I was hoping to avoid the RMA process as I need the phone immediately. Is there not a way to manually reset the T46G? Thank you.

[Yealink Support]

Hi optout2014,

If you have tried recovery mode and failed, please run RMA .

[optout2014]

(06-05-2014 09:25 AM)Yealink Support Wrote:  Hi optout2014,

If you have tried recovery mode and failed, please run RMA .

Support,

I contacted my distributer but they only offer a 15-day return policy. They recommended I contact you to RMA the phone. Do you have an RMA form you can attach and instructions on how to begin the process? Thank you

[Yealink Support]

Hi optout2014,

Can you send your issue to support.usa@yealink.com? My colleague will help you with this issue.