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Yealink Forums » Video Collaboration » VP530 v » Paging cutting off ongoing call

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Paging cutting off ongoing call
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aboodoo Offline
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Post: #1
Paging cutting off ongoing call
Good day all,

My VP530 drops ongoing phone calls when it receives an incoming page. Any ideas on what can be causing this and how I can resolve it?
05-15-2014 11:12 PM
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Yealink Support Offline
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Post: #2
RE: Paging cutting off ongoing call
Sorry. In order to do more troubleshootings, please supply syslog level 6, config.bin and pcap to your distributor, support@yealink or support.usa@yealink.com.
How to Get the Correct Syslog, Config.bin and Trace
05-16-2014 09:13 AM
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CWR Offline
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Post: #3
RE: Paging cutting off ongoing call
I don't have that unit but the other units have a Paging barge option...
Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
05-16-2014 09:45 AM
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aboodoo Offline
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RE: Paging cutting off ongoing call
Great suggestion craigreilly. I checked out the Intercom Barge through the webpage of the phone and Phone>Features>Intercom Barge and it is disabled but I suppose that Intercom and Paging may be implemented differently. I am going to get the logs to send to support.
05-16-2014 11:20 PM
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aboodoo Offline
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RE: Paging cutting off ongoing call
I have sent the logs. Any estimate for how long they will take to reply?
05-21-2014 02:06 AM
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Yealink Support Offline
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RE: Paging cutting off ongoing call
Hi aboodoo,

Do you receive the reply from support? What is the firmware of your VP530? Do you set some different settings in VP530?
05-28-2014 07:25 PM
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