[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Call Pickup and BLF while on call...
Author Message
dkpdesign Offline
Junior Member
**

Posts: 4
Joined: Apr 2014
Reputation: 0
Post: #1
Call Pickup and BLF while on call...
Hello, I can't seem to understand one part of the blf function.

- While I am on a call, the main line (101) rings.
I put the call on hold
I then hit the blf key to answer the call (this works when answering the call when I am not on the phone)

When I hit the blf key, instead of answering the call, it calls extension 101. Why does it do that?

In order for me to answer the call, I have to put the current call on hold, then hit new call (or line 2), then hit the blf key.

I am using T26 phones.
(This post was last modified: 05-12-2014 10:45 AM by dkpdesign.)
05-12-2014 10:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #2
RE: Call Pickup and BLF while on call...
Hi dkpdesign,

Sorry. BLF can't work in your scenaro. You can use BLF to dial out but can't to receive calls with this key.
05-26-2014 04:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
dkpdesign Offline
Junior Member
**

Posts: 4
Joined: Apr 2014
Reputation: 0
Post: #3
RE: Call Pickup and BLF while on call...
Hello, thank you for your reply... However, when NOT on a call, the BLF key does work to receive or "pick up" the call. It uses the directed pickup function, which is the code on the right column in the 10 memory key settings in the web interface. When you hit the button, it picks up the line if it is ringing. When I am ON a call however, it does not work this way until I change lines and hear a dial tone. Then it works as expected.

In my opinion, if a line is ringing, when you hit the BLF key, it should know that the extension is ringing, and pick up the call instead of calling that extension which is already ringing. I hope my explanation is making sense.

As I said, it does work if I touch soft key "New Call" and then hit the BLF key. I have a work around to use for now, but this would be more user friendly for Directed Pickup with the BLF feature.
05-27-2014 07:08 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #4
RE: Call Pickup and BLF while on call...
Hi dkpdesign,

Please go to webpage->Features->Transfer, choose "Transfer Mode Via Dsskey" as New call and test again.
05-29-2014 04:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink loses network during a call jardelp90 2 402 08-05-2022 09:26 PM
Last Post: Chris708
  xml push beep when on call jimk4484 0 222 07-08-2022 03:39 AM
Last Post: jimk4484
  W90DM annoying hum , crackles during call reed 3 760 06-23-2022 09:23 PM
Last Post: reed
  Headset auto answer waiting call T43U and WH62 TravisD 3 958 06-21-2022 11:58 AM
Last Post: TravisD
  MP54 Handset - Auto Dial on handset pickup/Off Hook TheGarrison 4 1,132 06-13-2022 04:12 PM
Last Post: TheGarrison
  WH67 Headset - DOES NOT RING IN EAR ON INCOMING CALL GlasairII 1 1,103 03-31-2022 02:53 AM
Last Post: Yisroel_MongoTEL
  T53 Calling from call history jake 0 1,422 10-01-2021 10:24 AM
Last Post: jake
  Call Park Command gyegavian 0 1,868 08-16-2021 01:54 AM
Last Post: gyegavian
  About call history Andrei9385 2 3,644 03-31-2021 06:17 PM
Last Post: Chan Hoa
  Call History adds a "1" to extension number VAspeed3 2 3,838 02-26-2021 12:25 AM
Last Post: VAspeed3

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication