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problem with HEADSET T23G
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Ana Offline
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Post: #1
problem with HEADSET T23G
Good morning,

When we connect the Yealink T23G phone with Siebel and we make a outgoing call, the phone that makes the call is the one that rings and we need to hang up the phone so that the call arrives to the other phone.

Is there any way to configure the phone to avoid this?

Thanks,
05-26-2016 03:05 PM
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Yealink_Michael Offline
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Post: #2
RE: problem with HEADSET T23G
hi

sorry for the inconvenience , but is Siebel a person name ?

you mean that A is Siebel, B is another Yealink phone !

A call B, at this time B will not ring , but A will ring and showing that there is call come from A ?

A need to reject the call , and then B will ringing ?

please point out if any misunderstand and then check if B have set some forward feature to A or not !

what's more , it is advised to reset A and then test again !

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

please send us the trace file ASAP so that your issue can be solved faster !

let me know if any question

TKS & BR

Michael
Yealink Wiki : http://support.yealink.com/
05-26-2016 08:05 PM
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Ana Offline
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Post: #3
RE: problem with HEADSET T23G
Hi Michael,

First of all, thamk you very much for your answer. I am going to try to explain better the situation.
We have work with Gensys and is integrated with Siebel (is a CRM). We have a hardphone (T23G) connected to our site and the agent should not interact with the phone in order to do any call, because theya have headset (Plantronics). All is doing by the agent desktop.

Our problem is as follow, when an agent want to do a call to another agent or outside, he make a call throught the agent desktop but it does not progress untill the agent hang up his phisical heardphone. It should be transparent for the agent (he do not need to touch in any case the phisical phone), but in for any reason it not.

Is there any configuration for the T23G that solve this problem?

Thanks in advance.
05-26-2016 11:10 PM
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Yealink_Michael Offline
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Post: #4
RE: problem with HEADSET T23G
thanks for your information !

for this issue, it is advised to upgrade the T23G to the newest firmware and reset to test again .

if the issue still exist , then please provide the trace file for us, please send them and the detail description of the issue to support@yealink.com. this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae
07-05-2016 03:43 PM
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