[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W52P no outgoing dial tone and no dial out
Author Message
phoury Offline
Junior Member
**

Posts: 3
Joined: May 2016
Reputation: 0
Post: #1
W52P no outgoing dial tone and no dial out
Please help, I just install the new W52p wireless phone with my company Fortinet phone system. It receives incoming call fine, but I cannot make any outgoing call, when I dial an extension, there is no dial tone and no connection made. What should check in the configuration or others? I appreciate any suggestions or comments.
05-21-2016 03:09 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,300
Joined: Jan 2014
Reputation: 39
Post: #2
RE: W52P no outgoing dial tone and no dial out
Hi,

Please check the base, tab Account > Number Assignment - Outgoing lines, if the handset(s) are correctly assigned to an outgoing line (Account) as described on page 44 of the User Guide.
http://support.yealink.com/attachmentDow...V73_27.pdf

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 05-21-2016 08:39 PM by complex1.)
05-21-2016 03:51 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
phoury Offline
Junior Member
**

Posts: 3
Joined: May 2016
Reputation: 0
Post: #3
RE: W52P no outgoing dial tone and no dial out
Thanks for your response and yes, I did set it up the same way as on page 44, and it still does not working.
05-24-2016 03:02 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,300
Joined: Jan 2014
Reputation: 39
Post: #4
RE: W52P no outgoing dial tone and no dial out
Hi,

Because you can receive calls but can’t make calls, the issue may be found in the PBX.
Is it possible to make internal calls? Do the PBX have some sort of echo test number?
Does the PBX create log files? Did you examine these files? Any error messages?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-24-2016 02:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
phoury Offline
Junior Member
**

Posts: 3
Joined: May 2016
Reputation: 0
Post: #5
RE: W52P no outgoing dial tone and no dial out
Hi,
I’ve got it to work now. The reason it did not work because we had the Anonymous Call enabled in the account.
Thanks for your help.

Phoury Lei
05-26-2016 04:47 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,300
Joined: Jan 2014
Reputation: 39
Post: #6
RE: W52P no outgoing dial tone and no dial out
Hi Phoury,

Thanks for the feedback.
I’m glad you have it work now.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-26-2016 10:14 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T21P E2 and T27P Issues with voice.tone.country Spadhausen 0 3,494 10-03-2017 03:54 PM
Last Post: Spadhausen
  w52P auto provision Chris Barron 2 6,498 12-30-2016 07:47 PM
Last Post: Michael_Yealink
  Auto provision W52P samrh 3 7,895 11-03-2016 11:59 PM
Last Post: Chris Barron
  dial now and replace Chris Barron 1 5,921 10-16-2016 02:49 PM
Last Post: Lucia_Yealink
  Softkey Speed-dial display in on-talking cadillackid 3 9,489 12-23-2015 01:30 AM
Last Post: DeepB
  Auto download ring tone? KYPhones 1 6,774 11-21-2015 05:36 AM
Last Post: Yealink_Michael
  W52P Time off by an hour even with DST set Chilling_Silence 3 6,283 11-13-2015 06:54 AM
Last Post: Chilling_Silence
  W52P auto provision ECN 3 8,726 06-17-2015 01:27 PM
Last Post: ECN
  W52P handset language mkeuter 1 5,834 08-13-2014 07:16 PM
Last Post: Yealink Support
  Voicemail notification tone on T32G sunstatetech 5 13,728 05-20-2014 12:50 AM
Last Post: sunstatetech

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication