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W52P no outgoing dial tone and no dial out
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phoury Offline
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Post: #1
W52P no outgoing dial tone and no dial out
Please help, I just install the new W52p wireless phone with my company Fortinet phone system. It receives incoming call fine, but I cannot make any outgoing call, when I dial an extension, there is no dial tone and no connection made. What should check in the configuration or others? I appreciate any suggestions or comments.
05-21-2016 03:09 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,549
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Post: #2
RE: W52P no outgoing dial tone and no dial out
Hi,

Please check the base, tab Account > Number Assignment - Outgoing lines, if the handset(s) are correctly assigned to an outgoing line (Account) as described on page 44 of the User Guide.
http://support.yealink.com/attachmentDow...V73_27.pdf

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 05-21-2016 08:39 PM by complex1.)
05-21-2016 03:51 PM
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phoury Offline
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Post: #3
RE: W52P no outgoing dial tone and no dial out
Thanks for your response and yes, I did set it up the same way as on page 44, and it still does not working.
05-24-2016 03:02 AM
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complex1 Offline
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Joined: Jan 2014
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Post: #4
RE: W52P no outgoing dial tone and no dial out
Hi,

Because you can receive calls but can’t make calls, the issue may be found in the PBX.
Is it possible to make internal calls? Do the PBX have some sort of echo test number?
Does the PBX create log files? Did you examine these files? Any error messages?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-24-2016 02:47 PM
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phoury Offline
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Post: #5
RE: W52P no outgoing dial tone and no dial out
Hi,
I’ve got it to work now. The reason it did not work because we had the Anonymous Call enabled in the account.
Thanks for your help.

Phoury Lei
05-26-2016 04:47 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #6
RE: W52P no outgoing dial tone and no dial out
Hi Phoury,

Thanks for the feedback.
I’m glad you have it work now.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-26-2016 10:14 PM
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