[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Call history not showing the right information after an attended transfer
Author Message
wirelessmundi Offline
Junior Member
**

Posts: 3
Joined: Jan 2016
Reputation: 0
Post: #1
Call history not showing the right information after an attended transfer
I've the following scenario:

10 ----> 11 - initial call
11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10

When the call ends, in the history of 12 it shows the call came from 11, and not from 10.

Is there a way/configuration that in the history to show that the call came from 10 instead of 11?


In the message log i see the message:

May 19 16:16:15 SIP [470]: SUA <5+notice> [000] remote party id updated to 10
...

May 19 16:16:18 Log [435]: TALK<6+info > 578.573.540:SaveCallLog OriginalSIPName = 11, RemoteSIPName = 10, OriginalDisplayName = 11, RemoteDisplayName = 10


the idea would be to show the RemoteSIPName = 10.
05-20-2016 05:07 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Michael Offline
Administrator
*******

Posts: 382
Joined: Jul 2015
Reputation: 2
Post: #2
RE: Call history not showing the right information after an attended transfer
hi

may i know that which model and firmware you are using ?

please try below auto provision parameter to see if it helps or not :

features.pickup_caller_num_record.enable = 1

for how to do auto provision , please refer to the guide below :

http://support.yealink.com/attachmentDow...V80_60.pdf

TKS & BR

Michael
05-25-2016 09:31 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Chris Barron Offline
Member
***

Posts: 50
Joined: Sep 2015
Reputation: 0
Post: #3
RE: Call history not showing the right information after an attended transfer
Hi all - I think i have a repeat of the above problem. The calling number i external but the call that's logged onto the c party phone is that of the transferred party. I am using 82.0.20 firmware and the problem seems the same on t41/46/48.

My config is as follows:

************Call History & Dialling*******************
features.call_completion_enable = 0
features.call_log_show_num = 1
features.call_out_history_by_off_hook.enable = 1
features.caller_name_type_on_dialing = 2
features.history_save_display = 1
features.save_call_history = 1
features.save_init_num_to_history.enable = 1
features.save_original_num.enable =1
phone_setting.call_info_display_method =0
phone_setting.called_party_info_display.enable =1
phone_setting.contact_photo_display.enable = 0
phone_setting.incoming_call.horizontal_roll_interval = 30
phone_setting.inter_digit_time = 6
phone_setting.predial_autodial = 0
transfer.save_initia_calllog.enable=1
10-31-2017 05:03 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink loses network during a call jardelp90 2 407 08-05-2022 09:26 PM
Last Post: Chris708
  xml push beep when on call jimk4484 0 226 07-08-2022 03:39 AM
Last Post: jimk4484
  W90DM annoying hum , crackles during call reed 3 771 06-23-2022 09:23 PM
Last Post: reed
  Headset auto answer waiting call T43U and WH62 TravisD 3 966 06-21-2022 11:58 AM
Last Post: TravisD
  WH67 Headset - DOES NOT RING IN EAR ON INCOMING CALL GlasairII 1 1,103 03-31-2022 02:53 AM
Last Post: Yisroel_MongoTEL
  T53 Calling from call history jake 0 1,428 10-01-2021 10:24 AM
Last Post: jake
  Call Park Command gyegavian 0 1,870 08-16-2021 01:54 AM
Last Post: gyegavian
  About call history Andrei9385 2 3,652 03-31-2021 06:17 PM
Last Post: Chan Hoa
  Call History adds a "1" to extension number VAspeed3 2 3,840 02-26-2021 12:25 AM
Last Post: VAspeed3
Bug Missing softkey to End Call Kabbott 0 2,490 02-02-2021 10:23 PM
Last Post: Kabbott

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication