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Caller ID lost after Group Pickup 3CX
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Yealink Support Offline
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Post: #11
RE: Caller ID lost after Group Pickup 3CX
I have tested your scenario with 3CX in my side. But I think 3CX server doesn't provider Group pickup code.
I provided below scenario if it can meet your requirement.
1. C set BLF to monitor B. A and B in the same group that group number is 8000.
2. D call this group 8000, A and B all ring. But A and B can't answer this call.
3. then press BLF in the C can pick up the group call.
08-21-2014 11:43 AM
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francisflower Offline
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Post: #12
RE: Caller ID lost after Group Pickup 3CX
Do we know if this has been fixed yet?

We are running 3CX version 12 SP6.1 with Yealink T46G handsets. Firmware they are running is 28.73.0.45.

Thanks
02-03-2015 11:27 PM
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Vance Offline
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Post: #13
RE: Caller ID lost after Group Pickup 3CX
Any news on a fix for this?
08-06-2015 09:48 PM
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ck_lask Offline
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Post: #14
RE: Caller ID lost after Group Pickup 3CX
Just wanted to let you know that this issue is NOT fixed in 28.80.0.70 (T46) and 35.80.0.70 (T48)

Strange though in my T21 with 34.72.193.20 is working fine!!!!
09-10-2015 06:54 PM
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ck_lask Offline
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Post: #15
RE: Caller ID lost after Group Pickup 3CX
(09-10-2015 06:54 PM)ck_lask Wrote:  Just wanted to let you know that this issue is NOT fixed in 28.80.0.70 (T46) and 35.80.0.70 (T48)

I stand corrected !!!!
After performing "Reset to factory defaults" and Reprovision, Caller ID appeared on the screen after group pickup

brgds from Greece
09-14-2015 05:22 PM
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Sauriel Offline
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Post: #16
RE: Caller ID lost after Group Pickup 3CX
T48 G - NOT FIXED - version 35.80.9.2
10-25-2016 08:56 PM
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Yealink_Michael Offline
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Post: #17
RE: Caller ID lost after Group Pickup 3CX
hi All

sorry for the inconvenience

for this issue, please try modify below parameter through auto provision to solve it :

features.pickup_caller_num_record.enable= 1

for how to finish auto provision , please see below guide :
http://download.support.yealink.com/down...V80_60.pdf

TKS & BR

Michael
10-29-2016 02:34 AM
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johandezwaan Offline
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Post: #18
RE: Caller ID lost after Group Pickup 3CX
(10-29-2016 02:34 AM)Yealink_Michael Wrote:  hi All

sorry for the inconvenience

for this issue, please try modify below parameter through auto provision to solve it :

features.pickup_caller_num_record.enable= 1

for how to finish auto provision , please see below guide :
http://download.support.yealink.com/down...V80_60.pdf

TKS & BR

Michael

Hi Michael,

We are trying to get this feature to work but we are unable to show the id of the caller in the screen.
We have an mixed variety of phones, mainly T26p, T27P and now the new T27G's
This feature works on our old T26 phones but not on the new T27P's and T27G's.

the software versions on the phones are:
T27P: 45.81.188.4
T28G: 69.81.188.2

we've already added the features.pickup_caller_num_record.enable= 1 to the provisioning, and updated the firmwares, but none of this helps.

is there something else we have to change?

regards,
Johan.
(This post was last modified: 08-21-2017 12:06 PM by johandezwaan.)
08-21-2017 12:04 PM
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Jayde1235 Offline
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Post: #19
RE: Caller ID lost after Group Pickup 3CX
I saw this posted on the Yealink forum and wanted to check here to see if anyone knows if this has been resolved? We're considering deploying a 3CX phone system, but trying to keep complaints down to a minimum. Any help would be greatly appreciated. Thank you!
Click Her: https://router-login.info/
(This post was last modified: 06-22-2019 02:36 AM by Jayde1235.)
06-22-2019 02:35 AM
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Vance Offline
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Posts: 2
Joined: Jun 2014
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Post: #20
RE: Caller ID lost after Group Pickup 3CX
Yealink fixed this in a firmware update although it was a 3CX issue that caused it. So, 3CX - 0 Yealink - 1
06-22-2019 07:20 AM
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