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Call History: Connect Error
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bsproffi Offline
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Post: #1
Call History: Connect Error
Howdy!

I am in need of assistance regarding a W52p phone.

Base Firmware: 25.73.193.40
Handset Firmware: 26.73.193.3


The phone in question displays "Connect Error" when you try to view the various options in the History sub-menu. Steps I am taking to view call history are as follows:

1. Press the button directly UNDER the word History, which is displayed on the handset screen when the phone is idle.
2. Press ANY of the options in the History sub--menu. This includes the following options: "All Calls", "Outgoing Calls", "Missed Calls", "Accepted Calls".


Any help with this issue would be greatly appreciated.

Thanks!
04-27-2016 10:19 PM
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JDYealink Offline
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Joined: May 2016
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Post: #2
RE: Call History: Connect Error
(04-27-2016 10:19 PM)bsproffi Wrote:  Howdy!

I am in need of assistance regarding a W52p phone.

Base Firmware: 25.73.193.40
Handset Firmware: 26.73.193.3


The phone in question displays "Connect Error" when you try to view the various options in the History sub-menu. Steps I am taking to view call history are as follows:

1. Press the button directly UNDER the word History, which is displayed on the handset screen when the phone is idle.
2. Press ANY of the options in the History sub--menu. This includes the following options: "All Calls", "Outgoing Calls", "Missed Calls", "Accepted Calls".


Any help with this issue would be greatly appreciated.

Thanks!

I am having the exact same issue
05-05-2016 05:19 PM
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Michael Offline
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Posts: 7
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Post: #3
RE: Call History: Connect Error
Here with 3 phones the same problem.
Did you find a solution?
07-21-2016 02:35 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,181
Joined: Jan 2014
Reputation: 34
Post: #4
RE: Call History: Connect Error
Hi,

Did you enabled “Save Call Log” in Phone > Features?

Or by provisioning

# Enable or disable the phone to save the call history; 0-Disabled, 1-Enabled (default);
features.save_call_history = 1

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
07-21-2016 10:26 PM
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vipconsult Offline
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Post: #5
RE: Call History: Connect Error
Save Call Log is enabled tried with disabled but the same error.

Firmware Version 25.73.0.40

Handset : 26.73.0.30
08-18-2016 12:23 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,181
Joined: Jan 2014
Reputation: 34
Post: #6
RE: Call History: Connect Error
Hi,

Please disable Network Call Log
Contacts > Network Directory > Directory

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-24-2016 02:02 AM
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vipconsult Offline
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Posts: 6
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Post: #7
RE: Call History: Connect Error
Thanks that did it.
I can't even remember enabling this. maybe the firmware update added this option and it was enabled by default.
08-24-2016 02:10 AM
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