[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G Configure key to operate as a VTR key?
Author Message
Will Redmond Offline
Junior Member
**

Posts: 3
Joined: Apr 2016
Reputation: 0
Post: #1
Bug T46G Configure key to operate as a VTR key?
Has anyone had luck programming a key to operate as a Voice mail Transfer key like a key system does? I have tried setting up a Prefix key with no joy. My Yealink phones are connected to a Hosted Cloud Pbx.
04-19-2016 04:18 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #2
RE: T46G Configure key to operate as a VTR key?
Do you configure the key as the transfer key? Or other keys?
Do you configure the Transfer Mode via Dsskey to blind transfer?
04-27-2016 05:37 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Will Redmond Offline
Junior Member
**

Posts: 3
Joined: Apr 2016
Reputation: 0
Post: #3
RE: T46G Configure key to operate as a VTR key?
Karl,
(Note) Our cloud pbx uses "7" for the "send call to voicemailbox" function.
(example) Press Transfer, dial 7XXX, Transfer sends the caller directly to the mailbox.

If you configure the "Transfer Mode via Dsskey to blind transfer" and assign a "Prefix key with value 7" it works.
(example) Press Transfer, Press "Prefix key with value 7", press BLF-120 key = sends the caller directly to mailbox 120.

Problem is: Most receptionists at small companies do not want to blind transfer every call they use the Transfer function on.
Example A: Receptionist wants to reach ext-120 using attended transfer
Press Transfer, Press BLF-120 key and speak with co-worker. If they want the call, she presses Transfer
Example B: Receptionist wants to transfer the caller directly to mailbox-120
Press Transfer, "Prefix" or some key that approximates a "voicemail transfer key" on a pbx, Press BLF-120 key and press Transfer or hangup

We get complaints from virtually every receptionist because they are forced to manually dial the voicemail transfer code plus the ext number. Why is this so difficult to reproduce? Why not allow a "prefix" key to chain to a BLF key so the result is:
Press Prefix "7", Press BLF-120, Press Transfer and it sends out DTMF string "7120" on the outside line?
05-15-2017 11:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Kevin_Yealink Offline
Administrator
*******

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #4
RE: T46G Configure key to operate as a VTR key?
(05-15-2017 11:11 PM)Will Redmond Wrote:  Karl,
(Note) Our cloud pbx uses "7" for the "send call to voicemailbox" function.
(example) Press Transfer, dial 7XXX, Transfer sends the caller directly to the mailbox.

If you configure the "Transfer Mode via Dsskey to blind transfer" and assign a "Prefix key with value 7" it works.
(example) Press Transfer, Press "Prefix key with value 7", press BLF-120 key = sends the caller directly to mailbox 120.

Problem is: Most receptionists at small companies do not want to blind transfer every call they use the Transfer function on.
Example A: Receptionist wants to reach ext-120 using attended transfer
Press Transfer, Press BLF-120 key and speak with co-worker. If they want the call, she presses Transfer
Example B: Receptionist wants to transfer the caller directly to mailbox-120
Press Transfer, "Prefix" or some key that approximates a "voicemail transfer key" on a pbx, Press BLF-120 key and press Transfer or hangup

We get complaints from virtually every receptionist because they are forced to manually dial the voicemail transfer code plus the ext number. Why is this so difficult to reproduce? Why not allow a "prefix" key to chain to a BLF key so the result is:
Press Prefix "7", Press BLF-120, Press Transfer and it sends out DTMF string "7120" on the outside line?

Hi

For your issue, let me check with you:
1. A call B, B answer.
2. B need to check with C. If C want to answer this call, then B can press the key and transfer it to C.
3. If C don't want to answer, then it can transfer it to VM, right?
Please kindly let me know if any misunderstanding.

For the issue, i think you can set 2 key as BLF type. And you should set this key type as attended transfer.
For step 2, you should set this key with extension 7 and value 120
For step 3, you should set this key with value 120

BR
Kevin
05-16-2017 11:28 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Will Redmond Offline
Junior Member
**

Posts: 3
Joined: Apr 2016
Reputation: 0
Post: #5
RE: T46G Configure key to operate as a VTR key?
Thanks for the reply,
You seem to be suggesting programming 2-BLF keys for each user, which mean 40-keys to cove 20-users.
I need to program 1- VTR key that adds "DTMF 7" to what the value of any BLF key you dial next.
(Example) Press Transfer, Press VTR key, Press any BLF key, Press Transfer and it sends out DTMF string "7120" to the outside line.

Will
05-16-2017 04:26 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Kevin_Yealink Offline
Administrator
*******

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #6
RE: T46G Configure key to operate as a VTR key?
(05-16-2017 04:26 PM)Will Redmond Wrote:  Thanks for the reply,
You seem to be suggesting programming 2-BLF keys for each user, which mean 40-keys to cove 20-users.
I need to program 1- VTR key that adds "DTMF 7" to what the value of any BLF key you dial next.
(Example) Press Transfer, Press VTR key, Press any BLF key, Press Transfer and it sends out DTMF string "7120" to the outside line.

Will
Hi Will

Thanks for your information. Please go to web interface of the phone, under DSSkey page, you can find Prefix type, please enter 7 for type key. After that, you can set another 20 BLF key.

In your scenario, you can firstly press this Prefix key, then press any BLF key.
Let me know if any update.

Best Regards,
05-20-2017 01:23 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T21P E2 retrieve configure to RPS suddenly erictam 0 454 08-31-2020 04:07 AM
Last Post: erictam
  Versions (T46G) 28.83.0.55 sfrazier 2 1,064 01-08-2020 10:08 PM
Last Post: jolouis
  How to configure Action URL values via HTTP servlet? nSolvePaul 5 4,271 10-30-2018 11:06 AM
Last Post: nSolvePaul
Question How to optimize T46G? kubi 2 3,758 02-05-2018 02:48 PM
Last Post: Sbo
  My Sip-T46G won't power up anymore. David73 2 4,613 04-25-2017 09:24 PM
Last Post: David73
  Yealink T46G warranty ( T20170223.0076 ) SureBridge 1 3,451 03-10-2017 07:26 AM
Last Post: Klaus_Yealink
  How to control user capability to self-configure phone keys oliv 2 3,999 02-14-2017 06:10 AM
Last Post: Karl_Yealink
  Turn Off Speaker on T46G cmcgee@centrictel.com 3 4,616 01-19-2017 12:24 AM
Last Post: fraukas
  Configure DTMF duration time on T23G avayablix 1 3,873 11-01-2016 02:52 AM
Last Post: Lucia_Yealink
  WiFi for T46G nolavoip 13 29,950 09-29-2016 11:04 PM
Last Post: dazeymae

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication