T48G Change Hold Tone

[nickparas]

We have some T48G's at a client's office and I have setup them up so that it beeps if the call is on "Hold" for more than 30 seconds. The client has asked if we can make it ring like an incoming call instead of just the beep. Is that possible? Can we change the actual "tone" or .wav file used for the hold tone?

Any help would be greatly appreciated. Thank you in advance.




Nicholas Paras, President

Alpha Computing Solutions
1918 W. Cass Street Suite B
Tampa, FL 33606

Phone: (813) 839-7671 x.100
E-Mail: nickparas@alphacomputing.com

[Klaus_Yealink]

Hi,

yes,you can change the hold music,please refer to the admin guide(on page 343).

http://support.yealink.com/attachmentDow...V80_95.pdf

BR

klaus

[nickparas]

Klaus,
The hold music is not what I am trying to change. When a call is placed on hold by hitting the "Hold" button on the phone, it beeps after 30 seconds of inactivity. Instead of beeping we would like for it to actually play a ringtone like a phone ringing. I don't believe this is the same Hold Music. Also, the above link did not work.

Thanks.

Nick Paras

[abe_b]

(04-19-2016 08:24 PM)nickparas Wrote:  Klaus,
The hold music is not what I am trying to change. When a call is placed on hold by hitting the "Hold" button on the phone, it beeps after 30 seconds of inactivity. Instead of beeping we would like for it to actually play a ringtone like a phone ringing. I don't believe this is the same Hold Music. Also, the above link did not work.

Thanks.

Nick Paras

Hi Nick,

The way we do it at Telpeer.com is as follows, we have the Csr "park" the call and we program from our side that there should be a ring back after a certain amount of time, according to the Csr request.

All the best,
Abe

http://www.Telpeer.com
212-671-3700