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Yealink Forums » IP Phone Series » Phone specific topic » T3xP Series » Delay on wireless headset

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Delay on wireless headset
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805tech Offline
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Post: #1
Delay on wireless headset
We have a T32G phone and a Plantronics CS500 Series wireless headset. My question is when a new call comes in there is about a 1 second delay between the wireless headset and phone. I know its not the phone because if we use the handset there is no delay. Does anyone else have this problem and is there any settings I did not see to correct this?
02-27-2014 03:58 AM
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Yealink Support Offline
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Post: #2
RE: Delay on wireless headset
Hi 805tech,

Do you use a EHS36? Please upgrade EHS36 to the latest version.
How to Upgrade EHS36 Firmware
(This post was last modified: 03-05-2014 03:29 PM by Yealink Support.)
03-04-2014 12:26 PM
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805tech Offline
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RE: Delay on wireless headset
That is the thing we don't use a EHS36 we have T32g phones and it did not list it was compatible. If getting one of these will that stop the 1 second delay?

(03-04-2014 12:26 PM)Yealink Support Wrote:  [undefined=undefined]Hi 805tech,

Do you use a EHS36? Please upgrade EHS36 to the latest version.
How to Upgrade EHS36 Firmware
03-05-2014 03:58 AM
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Yealink Support Offline
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RE: Delay on wireless headset
Sorry. T32G doesn't support EHS36 now and i can't give your guarantee that wireless headset can work on T32G well.
Tested headset list compatible with yealink ip phone
03-05-2014 03:41 PM
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