[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Wireless Headset will not passing ring with T46G
Author Message
mwb12345 Offline
Junior Member
**

Posts: 7
Joined: Nov 2014
Reputation: 0
Post: #1
Wireless Headset will not passing ring with T46G
Hi,

We have a customer with a high end SENNHEISER OfficeRunner wireless headset.
There is no problem with regular audio through it, but the Ringing does not come through so they don't know when a call is coming in while walking around. I have made the change in the GUI which is set to Speaker and Headset and pushed the headset button on the phone, its lit. However, they cannot hear the ringing.

Do you have any ideas or suggestions as what may be wrong ?
03-09-2016 08:41 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Klaus_Yealink Offline
Super Moderator
******

Posts: 180
Joined: Jul 2015
Reputation: 0
Post: #2
RE: Wireless Headset will not passing ring with T46G
Hi,

make sure this headset is in the compatible list,you can get the list from below link:

http://support.yealink.com/attachmentDow...+phone.pdf

secondly,please try to configure the " Ringer Device for Headset"=use headset,then test again.

BR

klaus
03-09-2016 07:40 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
mwb12345 Offline
Junior Member
**

Posts: 7
Joined: Nov 2014
Reputation: 0
Post: #3
RE: Wireless Headset will not passing ring with T46G
Thank you for the information. It appears the EHS36 Wireless Headset interface provides the incoming call audio to wireless headsets. I assume this is the real fix?
03-09-2016 11:04 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Horence Offline
Banned

Posts: 2
Joined: Apr 2016
Post: #4
RE: Wireless Headset will not passing ring with T46G
Useful and helpful messages for us. Thanks.
04-28-2016 02:54 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP56 Ring Down not working Toyuwa 0 1,114 08-08-2024 12:59 AM
Last Post: Toyuwa
  MP50 no audio on Bluetooth headset Tekguy125 0 1,298 04-04-2024 05:35 AM
Last Post: Tekguy125
  T46U Yealink Phone and WH63 Wireless Headset sforaker 0 2,299 09-06-2022 07:50 PM
Last Post: sforaker
  T55A USB headset mic send volume too low joleti@temperzone.com 0 3,435 10-29-2021 04:06 AM
Last Post: joleti@temperzone.com
  t46g: intercom over speaker rather than headset? asinshesq 23 89,274 07-28-2021 11:04 PM
Last Post: russman
  Yealink T27G Line Key BLFs Flash During Ring All Infonetx 0 5,349 02-17-2020 06:53 PM
Last Post: Infonetx
  T19 and T21 Ring Volume Control ticbridge 1 8,104 05-15-2019 09:11 AM
Last Post: complex1
  T46G - Disable Line Key Configuration ? timalex 13 49,703 04-12-2019 09:23 AM
Last Post: Johnny88
  Headset Prior (Yealink T21P) dreemer 4 15,475 11-05-2018 03:44 PM
Last Post: dreemer
  Does not answer properly when in a ring group davemcbr 4 11,592 06-01-2018 02:02 AM
Last Post: Michael_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication