BLF feature - T29G v.46.80.0.95 wont work

[Bee]

Hi,

We have T29G with
Firmware Version 46.80.0.95
Hardware Version 46.0.0.128.0.0.0

The BLF Feature does not work.

I already read this http://support.yealink.com/faq/faqInfo?id=264 and http://forum.yealink.com/forum/showthrea...e=threaded but it still not working.

We tested Blf in T22P model and it works. But in T29G. it wont

[Yealink_Michael]

hi

thanks for your information

for this issue, please check below :

1. is the BLF setting correct ? value and label and line value are all correct ?
2. BLF not working means the BLF light will not light up or the status of the light will not change when phone is in a different status ? please describe the issue scenario more clear to us so that we can provide better support !

at last , please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

we can do nothing without any trace file you provide !

let me know if any question

TKS & BR

Michael

[oliv]

(03-03-2016 12:29 AM)Bee Wrote:  Hi,

We have T29G with
Firmware Version 46.80.0.95
Hardware Version 46.0.0.128.0.0.0

The BLF Feature does not work.

I already read this http://support.yealink.com/faq/faqInfo?id=264 and http://forum.yealink.com/forum/showthrea...e=threaded but it still not working.

We tested Blf in T22P model and it works. But in T29G. it wont

Do you have any value set in pickup field ? (such as:
expansion_module.1.key.33.pickup_value = *8)

Removing it from a non-working BLF key on a T27P of mine, made it work at once.