[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46 EHS problem
Author Message
LaRP Offline
Junior Member
**

Posts: 6
Joined: Mar 2015
Reputation: 0
Post: #1
T46 EHS problem
Our customer have several T46 with EHS and Jabra 920 headsets

But the phones keep answering and hanging up every few seconds, without the user touching the headset or the phone.

This happens all the time the EHS is connected and make the phones totally unusable.


Equipment
Yealink T46G - Firmware 28.73.193.50
Yealink 5V 2A PSU
Yealink EHS - Firmware 3.16.0.0
Jabra 920 Headset

The headset is connected to the phone as described in the user guide, with the cables provided.
02-23-2016 08:58 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #2
RE: T46 EHS problem
Hello,

Can you please let the customer try upgrading phone to latest firmware.

http://www.yealink.com/Upload/UCOne/2016...193.95.zip

Regards,
James
02-24-2016 12:39 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
LaRP Offline
Junior Member
**

Posts: 6
Joined: Mar 2015
Reputation: 0
Post: #3
RE: T46 EHS problem
Updating the firmware diden't help at all.

The problem was probably seemed to be electric crosstalk from power cables to their PDS network cables.

I installed a grounded switch near the phones and that solved the problem.

Apparently the Yealink Phone/EHS is very sensitive to electric crosstalk.
03-08-2016 06:59 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  WH62 microphone problem NikolaB 2 5,744 07-27-2022 02:09 AM
Last Post: CarlistRieekan
  Echo problem with Jabra GN1900 Headset GHEH 3 14,942 08-08-2017 08:50 AM
Last Post: GHEH
  Jabra Stealth Connection Problem T48G Futureweb 1 7,523 12-02-2015 04:59 PM
Last Post: Karl_Yealink
  Problem with EXP40 on T48G adam 2 11,570 08-06-2015 09:27 AM
Last Post: adam
  Problem with Jabra Supreme BT and T46G dankowalski 1 7,303 04-16-2015 03:44 AM
Last Post: Elaine_Yealink

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication