T20P Dial Tone

[rrtech]

Hi there,

Upon picking up the headset I don't hear any dial tone. I can ring numbers however so the phone is working fine in that sense. I've attached my system log level 6 and exported the trace as well.

Any idea to why the dial tone isn't working?


Cheers,
Tom

[attachment=569]
[attachment=570]

[Yealink Support]

Hi Tom,

Can you try with our latest version of T20P?
Please click this link to download the documents of T20P

In order to do more troubleshootings, please supply me syslog level 6, config.bin and pcap.
1. Before you export the syslog, please set syslog level as 6, and reboot the phone
2. then enter the webpage, find the pcap feature, click Start ,and reproduce the issue, then click Stop, and export the pcap, syslog, config.bin to us.
(About where to export these files, please refer to attached screenshots.)

These three files are very important to us, hope you can kindly understand.

[rrtech]

Hi there,

Upgraded firmware to latest version and have attached requested files.


Cheers!


  config.bin (Size: 134.5 KB / Downloads: 2)
  9.72.0.25_2_55_4.pcap (Size: 219.72 KB / Downloads: 1)

[Yealink Support]

Hi rrtech,

Thanks to your files. But i don't see the syslog level 6 file.
Do you test plug your headset to handset port?
Do you test to plug the handset to headset port?

[rrtech]

(02-24-2014 02:09 PM)Yealink Support Wrote:  Hi rrtech,

Thanks to your files. But i don't see the syslog level 6 file.
Do you test plug your headset to handset port?
Do you test to plug the handset to headset port?

Hi again,

Sorry for the delay in getting back to you. The issue has been solved, I replaced the handset and I could hear the dial tone

Thank you very much for the replies!


Cheers,
Tom

[Yealink Support]

Hi rrtech,

Thanks to your reply.