[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Call lost on transfer
Author Message
Maria Offline
Junior Member
**

Posts: 2
Joined: Dec 2012
Reputation: 0
Post: #1
Call lost on transfer
Dear all,

We have been having a problem with calls sometimes failing to transfer and I am trying to figure out is this is user error, key bounce, or something else.

Before, there were no problems with it and the recepcionist says that she does the same now.

We have noticed that it seems to happen only when the call is transferred from the Receptionist phone, so we do not know why...

Is there any information we can access to figure out what happened? (staus indicators to watch for etc.) I am looking for tips on troubleshooting.

Also is there any way to get a lost call back?

Thank you very much in advance.
12-07-2012 05:34 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
VOIP Offline
Member
***

Posts: 52
Joined: Nov 2012
Reputation: 0
Post: #2
RE: Call lost on transfer
(12-07-2012 05:34 PM)Maria Wrote:  Dear all,

We have been having a problem with calls sometimes failing to transfer and I am trying to figure out is this is user error, key bounce, or something else.

Before, there were no problems with it and the recepcionist says that she does the same now.

We have noticed that it seems to happen only when the call is transferred from the Receptionist phone, so we do not know why...

Is there any information we can access to figure out what happened? (staus indicators to watch for etc.) I am looking for tips on troubleshooting.

Also is there any way to get a lost call back?

Thank you very much in advance.

How is she transferring? Manually? through a DSS key? Attended or non-attended?
12-07-2012 06:44 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Mauro Offline
Member
***

Posts: 58
Joined: Nov 2012
Reputation: 1
Post: #3
RE: Call lost on transfer
(12-07-2012 06:44 PM)VOIP Wrote:  How is she transferring? Manually? through a DSS key? Attended or non-attended?
I would also ask:
- Is she using the phone's transfer feature, or a transfer code of the PBX?
- What's the exact sequence of keys she is pressing? Transfer mode is different if you follow the destination number with "tran" key again or with "ok" or "#".
- What's her phone model and firmware version?
12-07-2012 07:54 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Maria Offline
Junior Member
**

Posts: 2
Joined: Dec 2012
Reputation: 0
Post: #4
RE: Call lost on transfer
Thank you very much. Finally it was a problem of configuration, which has been solved now.

Best regards
12-07-2012 11:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Malafaia Offline
Junior Member
**

Posts: 5
Joined: Aug 2013
Reputation: 0
Post: #5
RE: Call lost on transfer
Can you say what was the problem, because I have a similar problem in a client.

Thanks.
08-08-2013 02:54 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP54 - 'Transfer' greyed-out MrCoops 3 819 03-13-2024 02:25 AM
Last Post: mjuliano
  Yealink MP52 Call History mairagonzalez 0 233 03-06-2024 11:49 AM
Last Post: mairagonzalez
  About call history Andrei9385 3 5,947 01-10-2024 08:58 PM
Last Post: sles
  Disable Internal Call History Only justyncharbonneau 1 618 01-05-2024 12:53 AM
Last Post: complex1
  incoming call while active call , conference sles 2 928 12-08-2023 06:50 PM
Last Post: sles
  How to pick up colleagues call via Yealink MP56 jayden23 0 639 11-29-2023 09:14 AM
Last Post: jayden23
  T53 Calling from call history jake 2 3,530 09-21-2023 02:37 AM
Last Post: andrew.manning
  View call logs for dropped calls computersense 0 918 08-15-2023 11:26 AM
Last Post: computersense
  Call history not showing the right information after an attended transfer wirelessmundi 5 12,654 08-15-2023 12:41 AM
Last Post: Yisroel_MongoTEL
  WH67 call forwarding issue in Teams iapbonn 0 1,113 06-19-2023 02:32 PM
Last Post: iapbonn

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication