[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T26 Headset Ringback Issue
Author Message
Mark Lloyd Offline
Junior Member
**

Posts: 4
Joined: Jun 2013
Reputation: 0
Post: #1
T26 Headset Ringback Issue
I've got a customer using T26 with firmware 60.70.23.2

Problem being experienced is when dialling via DSS key in headset mode there is zero ringback tone. only indication of audio is once call is answered at remote end or if the customer manually presses answer on the headset then the ringback is heard.

Its as if the phone is not taking the headset offhook correctly once it has sent the SIP Invite or RCV'd 183 session progress

I have attached a debug from phone and router that shows ringback being supplied.


Attached File(s)
.txt  t26_Headset Fail.txt (Size: 46.41 KB / Downloads: 2)
02-17-2014 10:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #2
RE: T26 Headset Ringback Issue
Hi Mark Lloyd,

Because your customer use the custom version for YUK, please ask YUK for help. They have the higher priority than forum.
And they have updated their version to V71 now.
02-17-2014 03:40 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Mark Lloyd Offline
Junior Member
**

Posts: 4
Joined: Jun 2013
Reputation: 0
Post: #3
RE: T26 Headset Ringback Issue
Thanks for the info

What is YUK?

I did see V72 is available but I have not tried it as yet since the release notes do not mention this issue but I will give it a try

(02-17-2014 03:40 PM)Yealink Support Wrote:  Hi Mark Lloyd,

Because your customer use the custom version for YUK, please ask YUK for help. They have the higher priority than forum.
And they have updated their version to V71 now.
02-20-2014 06:04 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #4
RE: T26 Headset Ringback Issue
Please kindly give a feedback.
02-20-2014 04:12 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T21P Low headset volume rmatuda 14 32,326 11-02-2021 08:39 PM
Last Post: overlay
  T-29G Lack of dual ring with headset n00604443 3 6,239 10-13-2017 01:21 PM
Last Post: n00604443
  T21P E2 manual time issue DmitryTsyganov 1 4,780 09-11-2017 07:02 AM
Last Post: Lucia_Yealink
  [HELP] T21P VLAN 10 Issue jurgenskrause 4 10,975 08-10-2017 01:29 PM
Last Post: Ret
  Headset send volume in dual-headset mode benthos 2 5,868 04-26-2017 11:30 AM
Last Post: benthos
  SIP-T21P_E2 Issue ajerez 10 17,239 12-23-2016 01:07 PM
Last Post: Alvaro
  Yealink T21P E2 - Specific one way audio issue mkasprzak 1 7,313 11-09-2016 10:15 AM
Last Post: Lucia_Yealink
  HEADSET Ana 0 3,853 06-14-2016 07:17 PM
Last Post: Ana
  T29G + Broadworks + Call Forwarding Issue jtwiggs 1 5,301 03-11-2016 09:23 PM
Last Post: jtwiggs
  YHS32 headset mic volume low gary44 1 5,737 11-21-2015 05:26 AM
Last Post: Yealink_Michael

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication