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Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom]
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Post: #11
RE: Call pickup on BLF not working on 7.72.0.1
Hi Tecno,
1. Please upgrade to the latest version x.72.0.25 and test again.
2. In order to do more troubleshootings, please supply me syslog level 6, config.bin and pcap. How to Get the Correct Syslog, Config.bin and Trace
03-04-2014 03:40 PM
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Tecno Offline
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Post: #12
RE: Call pickup on BLF not working on 7.72.0.1
i Upgrade to lastest version 2.72.0.30, but a same results, the pickup not work.





P.D. In the version 2.60.23.8 work fine!!!!


Attached File(s)
.tar  syslog.tar (Size: 229.5 KB / Downloads: 13)
.bin  config.bin (Size: 182 KB / Downloads: 2)
(This post was last modified: 03-07-2014 04:19 AM by Tecno.)
03-07-2014 02:12 AM
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temp0001 Offline
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Post: #13
RE: Call pickup on BLF not working on 7.72.0.1
Here are the exported files, with one set for the phone running v61 and one set on v72.

I started pcap after the phone was booted.
Then I made an incoming call to the other extension.
When the BLF key started blinking, I pressed it.

In v61, I hung up the call after it was picked up via BLF.
In v72, the call could not be picked up, so I hung up from the calling phone.

After this, I stopped pcap and exported the three files.

v61 pcap, syslog and config.bin:

.zip  7.61.0.80_config_pcap_syslog.zip (Size: 93.45 KB / Downloads: 2)

v72 pcap, syslog and config.bin:

.zip  7.72.0.1_config_pcap_syslog.zip (Size: 52.12 KB / Downloads: 5)

I had to zip up the files because your forum software limits the number of attachments to 5 files.
03-07-2014 01:21 PM
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Tecno Offline
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Post: #14
RE: Call pickup on BLF not working on 7.72.0.1
Please help!
(This post was last modified: 03-11-2014 03:38 AM by Tecno.)
03-11-2014 02:12 AM
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Yealink Support Offline
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Post: #15
RE: Call pickup on BLF not working on 7.72.0.1
(03-11-2014 02:12 AM)Tecno Wrote:  Please help!
Some one experience similar issue as yours. Please check weather your server is Asterisk or Asterisk based.
"The Setting in "Account" -> "Advanced" -> (Account Number) -> "Dialog-Info Call Pickup" must be DISABLED.
Otherwise "Call Pickup on BLF" doesn't work on Asterisk PBX. "

BLF and Call Pickup

Some other servers need to BLF using dialog-info, so please check to enable or disable it and test again.
(This post was last modified: 03-11-2014 07:13 PM by Yealink Support.)
03-11-2014 07:05 PM
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Yealink Support Offline
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Post: #16
RE: Call pickup on BLF not working on 7.72.0.1
(03-07-2014 01:21 PM)temp0001 Wrote:  Here are the exported files, with one set for the phone running v61 and one set on v72.

I started pcap after the phone was booted.
Then I made an incoming call to the other extension.
When the BLF key started blinking, I pressed it.

In v61, I hung up the call after it was picked up via BLF.
In v72, the call could not be picked up, so I hung up from the calling phone.

After this, I stopped pcap and exported the three files.

v61 pcap, syslog and config.bin:


v72 pcap, syslog and config.bin:


I had to zip up the files because your forum software limits the number of attachments to 5 files.
Thanks to your files. I will submit to your issue to our R&D.
03-11-2014 07:16 PM
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Yealink Support Offline
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Post: #17
RE: Call pickup on BLF not working on 7.72.0.1
Hi temp0001,

Please test below solved version and kindly feed back to me.
7.72.0.56.rom
04-02-2014 04:37 PM
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temp0001 Offline
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Post: #18
RE: Call pickup on BLF not working on 7.72.0.1
THANK YOU!!!

I just tested the 7.72.0.56.rom. BLF pickup is working again!

I upgraded the firmware on one phone (running 7.72.0.1 where it previously wasn't working) and it started working right away.
On another phone running 7.61.0.80, the upgrade to 7.72.0.56 is also fine.

In both cases, it worked without further configuration.

This is great news for others having the same problem.

EDIT: Also, will this fix be incorporated into the next firmware release for the T28P?
(This post was last modified: 04-04-2014 10:04 AM by temp0001.)
04-04-2014 07:52 AM
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Tecno Offline
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Post: #19
RE: Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom]
Hi Support:

I need this fix for T28 Phones.


Regards
04-09-2014 09:43 PM
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Yealink Support Offline
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Post: #20
RE: Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom]
Hi Tecno,

We will fix this issue in V73 for all T2 series. Thanks to your kindly understanding.
04-10-2014 04:15 PM
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