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Registration loss on account on W52P
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sabrina@firmtel.com Offline
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Post: #1
Registration loss on account on W52P
A customer of mine is experience the following problem on the W52P:

He has 2 accounts in use with 2 handsets. One of the account keeps losing his registration, account one.

Anyone experience with this problem? I haven't encounter it before.
01-27-2016 08:45 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,193
Joined: Jan 2014
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Post: #2
RE: Registration loss on account on W52P
Hi,

Don’t have a clue what caused this, but please factory reset the base and try again.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-28-2016 02:21 AM
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ztwtso Offline
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Post: #3
RE: Registration loss on account on W52P
(01-27-2016 08:45 PM)sabrina@firmtel.com Wrote:  A customer of mine is experience the following problem on the W52P:

He has 2 accounts in use with 2 handsets. One of the account keeps losing his registration, account one.

Anyone experience with this problem? I haven't encounter it before.

Hi,

Just started this hosted voip PBX lark and installed w52h and t21ps at home when took to customers one t21p and one w52h lost registration. Had to factory reset both. Adjusted Keep alive time outs upgraded all firmware now waiting to see.
T
02-03-2016 03:34 PM
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mkeuter Offline
Asterisk Integrator
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Posts: 82
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Post: #4
RE: Registration loss on account on W52P
@sabrina@firmtel.com:

On what phone system are you registering your W52P?
I ask because shortly there were similar issues in Asterisk version 11.20.0 and 13.6.0.
These shall be fixed in newer versions.

https://issues.asterisk.org/jira/browse/ASTERISK-25476

Michael

http://www.mksolutions.info
02-05-2016 05:41 AM
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