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BLF Works but not as expected
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David Norris Offline
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Post: #1
BLF Works but not as expected
Hi Guys,
The Yealink phones work brilliantly except for one issue I would like to resolve.
I have set up BLF on the phones and when I am on the phone my identifying light is RED, when I receive a second call in the background which then goes through to someone else to be answered it then knocks out my light (back to GREEN), is this a setting I can change? my SIP line supplier do not seem to be able to help as they do not support Yealink phones, but BLF feature is fully supported apparently.
Thanks in advance.
Dave
02-08-2014 09:40 PM
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Yealink Support Offline
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Post: #2
RE: BLF Works but not as expected
Hi Dave,
What do you want to change?
Do you want to change the color of light?
02-10-2014 05:54 PM
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David Norris Offline
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Post: #3
RE: BLF Works but not as expected
(02-10-2014 05:54 PM)Yealink Support Wrote:  Hi Dave,
What do you want to change?
Do you want to change the color of light?

No, I am sorry I am not explaining it very well.

When I get a call on the main line it rings my extension first, so I answer the call and the BLF turns red, if someone else then rings whilst I am still on the call the light will then turn green (as if I am no longer on the phone)
I want it to stay Red as I am still on the phone.

Thanks again for your assistance.
02-10-2014 09:51 PM
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Yealink Support Offline
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Post: #4
RE: BLF Works but not as expected
Hi David,

What is the version of your phone?
Do you use a custom version? If yes, please contact with your distributor for help.
02-12-2014 08:54 PM
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