Voicemail notification

[JamesK]

I have provisioned and set up the w52p with only 1 handset. I have it on the latest firmware available. 25.40.0.15 for the base and 26.40.0.15 for the handset. I cannot get the voicemail notification light to light up at all. I have set it in the gui to have it on. Still nothing. What can i do to help out here?

[Yealink Support]

Hi JamesK,

Do you enable "Subscribe for MWI" and "Subscribe MWI to VM" in the webpage?
This voicemail notification light will light up when you receive a new message or new synchronization status.
If you have read this message, the light will be off.

[JamesK]

(02-10-2014 02:23 PM)Yealink Support Wrote:  Hi JamesK,

Do you enable "Subscribe for MWI" and "Subscribe MWI to VM" in the webpage?
This voicemail notification light will light up when you receive a new message or new synchronization status.
If you have read this message, the light will be off.

yes it is enabled and i have left several notifications, still nothing. Where is the light on the handset maybe i am looking at the wrong thing? Is there a notification on the screen as well?

[Yealink Support]

Hi JamesK,

Please see my attached picture.
   

1. Please press OK button when the handset is idle
2. Enter the Settings->Display->Notification Light, Enabled the Voice mail light.
3. Then when a new voice mail comes in, the handset will flash red light in message button
4. When you press this button and the light will turn off.
5. Next time when you get a new voice mail, the light willl turn on again.

Hope above steps can help you.

[JamesK]

(02-12-2014 03:31 PM)Yealink Support Wrote:  Hi JamesK,

Please see my attached figure.


1. Please press OK button when the handset is idle
2. Enter the Settings->Display->Notification Light, Enabled the Voice mail light.
3. Then when a new voice mail comes in, the handset will flash red light in message button
4. When you press this button and the light will turn off.
5. Next time when you get a new voice mail, the light willl turn on again.

Hope above steps can help you.

the light is not flashing red for me or flashing at all and the notification on the screen is not there either. anything in the configuration file that might look at as well as those settings you have stated i have done already.

[Yealink Support]

Do your missed call can light up?

[JamesK]

(02-13-2014 05:55 PM)Yealink Support Wrote:  Do your missed call can light up?

it seems to only blink for a missed call it does not blink for the voicemail and i do get the notification on the screen of a missed call. Soon as i clear the message for the missed call the light stops flashing. I never get a notification on screen of voicemail either.

[Yealink Support]

(02-14-2014 05:05 AM)JamesK Wrote:  

(02-13-2014 05:55 PM)Yealink Support Wrote:  Do your missed call can light up?

it seems to only blink for a missed call it does not blink for the voicemail and i do get the notification on the screen of a missed call. Soon as i clear the message for the missed call the light stops flashing. I never get a notification on screen of voicemail either.

Hi JamesK,

Sorry. Please set this voice mail settings as my below steps.
1. press Ok button when the handset is idle
2. Press Voice Mail
3. Set Voice Mail and choose the account
4. Enable this status
5. Then the handset can accept voice mail message now.
Can you have a try?

[JamesK]

(02-14-2014 10:13 AM)Yealink Support Wrote:  

(02-14-2014 05:05 AM)JamesK Wrote:  

(02-13-2014 05:55 PM)Yealink Support Wrote:  Do your missed call can light up?

it seems to only blink for a missed call it does not blink for the voicemail and i do get the notification on the screen of a missed call. Soon as i clear the message for the missed call the light stops flashing. I never get a notification on screen of voicemail either.

Hi JamesK,

Sorry. Please set this voice mail settings as my below steps.
1. press Ok button when the handset is idle
2. Press Voice Mail
3. Set Voice Mail and choose the account
4. Enable this status
5. Then the handset can accept voice mail message now.
Can you have a try?

ok so i tried this and could not do this as i was getting a message Line Status - No Matched Line...i found a post where someone talked about this "features.direct_ip_call_enable=0" needing to be a 1 not a 0. so i fixed that then i could what you said above. my question is now that if ixed the "features.direct_ip_call_enable=1" how do i set the steps you have to happen from the configuration file? I have tried the manual but have not found it yet.

[Yealink Support]

Do you assign an account to this handset?
Does your account register successfully?