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T46 Attended transfer recalls
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Phillipk Offline
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Post: #1
T46 Attended transfer recalls
Hi

We have two T46G and are unable to complete an attended transfer. The process we are using is as follows:
- Answer incoming call on extension 1
- press transfer key
- press DSS key for extension 2
- extension 2 answers to speak to extension 1
- announce to extension 2 who is on the call
- extension 1 replaces the handset

After the handset has been replaced on extension 1 the call immediately recalls on extension 1, whilst on extension 2 the line is silent and the call timer continues as if its still on a call.

A blind transfer works fine

Any suggestions would be greatly appreciated.

Thanks
(This post was last modified: 01-25-2016 04:36 AM by Phillipk.)
01-21-2016 05:06 AM
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Karl_Yealink Offline
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Posts: 673
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Post: #2
RE: Attended transfer recalls
Please help us to get the pcap and syslog and config.bin files. We can check something from them.
You can get more info from the link: http://support.yealink.com/faq/faqInfo?id=311
01-21-2016 06:15 AM
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Phillipk Offline
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Post: #3
RE: Attended transfer recalls
Hi Karl

I have just emailed you the files

Thanks
01-21-2016 08:25 AM
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xkalib3r Offline
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Post: #4
RE: T46 Attended transfer recalls
Hi

I know i'm bringing this post back from the dead... I am having the exact same issue with other model phones. Did you ever find a solution to this?
(This post was last modified: 12-09-2016 10:44 AM by xkalib3r.)
12-09-2016 10:42 AM
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Phillipk Offline
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Post: #5
RE: T46 Attended transfer recalls
Hi
Sorry for the delayed response. Yes, this was resolved. The problem was our router configuration, to rectify the issue I disabled SIP ALG.
01-03-2017 03:16 AM
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necits2015 Offline
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Post: #6
RE: T46 Attended transfer recalls
This looks to be a Yealink bug. Please see the following post
https://community.asterisk.org/t/transfe...ents/69764
03-06-2017 03:35 PM
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