[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G call completed elsewhere
Author Message
zimbocz Offline
Junior Member
**

Posts: 1
Joined: Jan 2016
Reputation: 0
Post: #1
T46G call completed elsewhere
Hi,

the yealink T46G (firmware 28.80.0.70) displays calls as "missed calls" which are answered by another phone.
The pcap on this phone shows the SIP cancel packet with the correct reason code: Reason: SIP;cause=200;text="Call completed elsewhere"

I have read that the phone should not display this call as missed call if this reason code is sent.
Is there any option in the phone which must be set so that the call is not displayed as missed?

bye,
Chris
01-14-2016 10:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Michael Offline
Administrator
*******

Posts: 382
Joined: Jul 2015
Reputation: 2
Post: #2
RE: T46G call completed elsewhere
hi Chris

thanks for your information

for this issue , would you please kindly send the trace file to our 24 hours working email : support@yealink.com so that we can check what happened to our phone !

trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

we can do nothing without any trace file you provide !

let me know if any question

TKS & BR

Michael
01-15-2016 05:56 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bso Offline
Junior Member
**

Posts: 1
Joined: Feb 2022
Reputation: 0
Post: #3
RE: T46G call completed elsewhere
Hi Michael,

We also have the problem with our customer that a call is displayed as missed, although the SIP header "Call Completed Elsewhere" is sent to the device. Do you have any idea what we can do? Is there a parameter on the Yealink that we can adjust?

Model: Yealink T57

best regards
Daniel
07-29-2022 01:49 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
tredd1982 Offline
Junior Member
**

Posts: 7
Joined: Nov 2020
Reputation: 0
Post: #4
RE: T46G call completed elsewhere
This would be really handy to know, as i see this all the time, users in hunt groups , everyone gets a missed call (which can be hundreds) even though the call is answered by a user..
10-28-2022 03:28 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Need bin and rfs files SIP-T46G RobbyK 1 736 01-11-2024 11:26 PM
Last Post: complex1
  SIP-T46G Need firmware update instructions RobbyK 2 972 01-11-2024 10:52 PM
Last Post: RobbyK
  Call Waiting Beep glennbtn 0 435 12-18-2023 05:22 PM
Last Post: glennbtn
  t46u , call waiting, ring sles 1 824 11-30-2023 05:29 AM
Last Post: msachs
  T46G recovery files evoip 1 1,373 10-10-2023 12:46 AM
Last Post: Yisroel_MongoTEL
  T48U BLF Park Call not working timotel 0 810 09-20-2023 07:20 AM
Last Post: timotel
  T48G Connected handset not answering or ending call with connected handset. Pettis 4 2,326 07-27-2023 05:38 AM
Last Post: Lissvazquez
  T43U T42S Call Park BLF robm 0 983 05-19-2023 12:16 AM
Last Post: robm
  T46G Multiple EXT Port amandah 2 1,978 04-04-2023 01:06 AM
Last Post: Yisroel_MongoTEL
Photo T46G LED blinks when screen is off W 4 8,136 03-29-2023 05:36 AM
Last Post: matthewchubb

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication