[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Call Pickup History missing
Author Message
alpashm Offline
Junior Member
**

Posts: 2
Joined: Jan 2016
Reputation: 0
Post: #1
Call Pickup History missing
Hi All,

Have an issue with 3CX and Yealink T23G. We have staff who use the call pickup facility very often *20*

When the above pickup facility is used the phones history does not show the call that was taken.

It does not show it on the the phone that rings or the phone that the call was taken on.

I posted a message on the 3CX forum and they advised the below. Please let me know if there is a phone setting that can be changed. As this behavior is not apparent on the Cisco 504G which shows it as a missed call.

When you *20* from another phone, the initial phone that is ringing receives a CANCEL message with a reason of "call answered elsewhere" or something along those lines.
Most of the phones when they see this they do not show a missed call as they call was not lost, it was answered just by someone else.

I don't know of a parameter in the phones UI that might change this behavior but it might be good idea to also post a question on the Yealink forums as well as
01-07-2016 07:20 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #2
RE: Call Pickup History missing
It's up to server side, if the phone receive CANCEL message include "call answered elsewhere", the phone won't show missed call.

If you want the phone will show missed call, please contact with the server side to change the CANCAL message.
01-08-2016 06:06 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Frank Drews Offline
Member
***

Posts: 63
Joined: Jan 2014
Reputation: 0
Post: #3
RE: Call Pickup History missing
Hi Karl,

it would be nice if the Yealink phones had the option to show calls, that have been answered elsewere. I guess showing those calls by default as "forwarded calls" and not as "missed calls" might be a nice behaviour for most use cases.
03-01-2016 07:05 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  How to configure T27G TRAN key in Call Fwd Custom mode ? oliv 0 1,911 04-07-2020 02:20 PM
Last Post: oliv
  Multicast Paging - Metaswitch EPP missing "Channel" ahull 1 3,387 11-27-2018 12:57 PM
Last Post: ahull
  USB call recording David D 5 8,993 05-15-2018 07:00 PM
Last Post: YOVU Cloud
  T27G no longer option to transfer call during ringing state DmitryTsyganov 1 4,178 04-16-2018 11:16 AM
Last Post: Travis_Yealink
  Call Park customization James Martin 2 4,352 04-02-2018 06:04 PM
Last Post: James Martin
  Current time not displayed when a call is missed John62 0 2,553 02-16-2018 05:07 PM
Last Post: John62
  Call Parking - Yealink Phone - Asterisk 11 vs 13 Velocita Technology 1 4,506 12-26-2017 06:06 AM
Last Post: Lucia_Yealink
  Call Waiting Ring Option moshebt 2 4,711 12-15-2017 08:30 AM
Last Post: Elaine_Yealink
  Delayed Action URL call MaartenBode 2 5,887 12-01-2017 09:21 AM
Last Post: AdamNTX
  T27G change programmable key on incoming call EIP 3 6,196 11-28-2017 07:30 AM
Last Post: Evan_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication