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Search contact when phone ring via Remote Phonebook
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ccy Offline
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Posts: 5
Joined: Dec 2014
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Post: #1
Search contact when phone ring via Remote Phonebook
Yealink phones support showing contact from Local Directory, Remote Phone Book and LDAP when calls reach the phone.

I am using LDAP at the moment, it is handy and works as design. When call reach the phone, it will search LDAP directory for the contact information. However, we shall keep the LDAP database updated regularly.

I am thinking if Remote Phone Book may support HTTP query by caller id. I can write a simple PHP or CGI script to perform the search on a HTTP server and return the contact information to the phone. Is there such option in Yealink phone?

For example, http://myserver.com/search?callerid=01234567

By using that, I can always get the latest information from backend contact database without the needs to update static phone directory on LDAP or Remote Phone Book.
01-06-2016 05:14 PM
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Karl_Yealink Offline
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Posts: 673
Joined: Apr 2015
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Post: #2
RE: Search contact when phone ring via Remote Phonebook
Sorry to tell you, Yealink phones can't support this right now.
I will suggest our PD to evaluate the suggestion.
01-06-2016 09:54 PM
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jmoore Offline
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Posts: 36
Joined: Jan 2016
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Post: #3
RE: Search contact when phone ring via Remote Phonebook
Hi,

I work for a company called Tenfod which is a CTI solution that integrates CRMs to phone systems. Some of the features we offer include Call pop up notes, Click to dial, follow up task creation, handle multiple matches, and a few more others. Checkout these integrations at https://www.tenfold.com/integrations/yealink/
06-23-2016 08:22 PM
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