T46G Not Time Syncing to DHCP or NTP

[pete333]

Hello,

I have a problem with my phone Yealink SIP-T46G.
Firmware version 28.80.0.80
DHCP Time = Enabled, have also tried disabled
Primary Server = 0.ca.pool.ntp.org
Secondary Server = 1.ca.pool.ntp.org

Does not do any sort of sync at all. Like the function does not work. Only way I can change time is with manual settings.

I followed the steps down, but still the same problem:
------------------------------------------------------
1.check if you have enable "DHCP time" feature,if yes,please disable that,then test again. - Tried both, no luck!
2.check if you select a correct time zone? - Yes and have tried multiple
3.check if your NTP sever address is correct? - yes and have tried multiple.

Thank you

[Klaus_Yealink]

Hi，

Thanks for your information.

For this issue,first of all,please ensure you have done the correct operations,please refer to the admin guide(on page 132),

link:http://support.yealink.com/attachmentDownload/download?path=upload%2Fattachment%2F2015-7-13%2F3%2Feb7b2fbc-3877-42e8-be19-c605e552aea1%2FYealink_SIP-T2_Series_T19%28P%29+E2_T4_Series_IP_Phones_Administrator_Guide_V80_60.pdf

If the configurations are correct,Please send the level 6 system log, config.bin file and PCAP traces to support@yealink.com.

About how to get these files, please refer to this FAQ:

http://forum.yealink.com/forum/showthread.php?tid=1319

Any question,please contact me freely.

TKS&BR

klaus