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Answer call based on Notify
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Vdm Offline
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Posts: 5
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Post: #1
Answer call based on Notify
Hi,
We are trying to answer call based on SIP Notify message from PBX. It works perfect on phone T22P but we have problems with T21P E2.
Call is answered but, it is answered in hands free mode, event when headset key is pressed. Option features.headset_prior = 1.
We are planing use headsets. Is it a bug or some specific configuration additionally is required for T21 P E2?

Thanx,
vdm
12-31-2015 08:19 PM
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Klaus_Yealink Offline
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Posts: 180
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Post: #2
RE: Answer call based on Notify
Hi,

Thanks for your information.

For this issue,first of all,please upgrade to the last firmawre(52.80.0.70),and try to configure the "Ringer Device for Headset"=headsset,

path:features>>audio>>Ringer Device for Headset,then test again.

after that,if it can not work either,Please send the level 6 system log, config.bin file and PCAP traces to support@yealink.com.

notice:please provide the three files of T22&T21 E2,totally 6 files.

About how to get these files, please refer to this FAQ:

http://forum.yealink.com/forum/showthread.php?tid=1319

TKS&BR

klaus
01-01-2016 06:15 AM
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Vdm Offline
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Post: #3
RE: Answer call based on Notify
Hi,
thanks for Your answer. I have version 52.80.0.70, and made configuration as you recommended. Nothing changed. I have collected log files and sent to support.
vdm.
01-04-2016 03:00 PM
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Vdm Offline
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Posts: 5
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Post: #4
RE: Answer call based on Notify
Hi,
Do I need any 'Partner' status, or anything like that to get answers from support@yealink.com. I did not receive any feedback to my email sent, event acknowledgment.
vdm
01-05-2016 02:41 PM
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