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Changing "on call" forward function.
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DeepB Offline
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Posts: 16
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Post: #1
Changing "on call" forward function.
Hello,

I have a problem with call forwarding on my Yealink phones.

I can either use the phone box server-side call forwarding function by either calling ** (for attended transfer) or ## (for unattended transfer).
This works great.

Or I can use the Yealink Buttons (either the in-call soft-button or the hardware "transfer" button). But unfortunately when doing so the person the call is forwarded to sees the number of the forwarder not the caller.

Example:
external number: 081501
Internal number 1: 116
Internal number 2: 120

081501 calls 116. 116 forwards to 120. When using the server-side transfer 120 sees 081501 as caller id. When using Yealink transfer 120 sees 116 as caller ID.

SO I either need to change the behavior of the Yealink Transfer, or change the "Transfer" hardware and in-call button to just call "'**".

Any suggestions?

thank you
Daniel
12-23-2015 01:36 AM
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Karl_Yealink Offline
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Posts: 673
Joined: Apr 2015
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Post: #2
RE: Changing "on call" forward function.
Hi,

Please go to web ointerface->account->advanced->Caller ID Source, then change the PAI call ID source and test again.
12-23-2015 04:41 AM
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DeepB Offline
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Posts: 16
Joined: Jul 2015
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Post: #3
RE: Changing "on call" forward function.
The Caller ID Source is set to FROM, but changing it to anything else does not change it.

Just to make sure, i am not (or at least not only) talking about what is displayed on the Yealinks, but also (mostly) what is diplayed on other phones when I transfer from the yealink.

Thanks.
12-23-2015 02:36 PM
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Karl_Yealink Offline
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Posts: 673
Joined: Apr 2015
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Post: #4
RE: Changing "on call" forward function.
1. Do you use the Yealink phones transfer to Yealink phones or other phones?
2. If you change the call ID source in the receiver phone, and it can't work. Please help us to get a pcap trace/ level 6 syslog/ config.bin file. We can check something from them.Please set the syslog level to 6->reboot the phone(necessary)->click the start->repeat the issue->click the stop->export the PCAP->export the syslog file->export the configuration file.
You can get more info from:
http://forum.yealink.com/forum/showthread.php?tid=1319 
3. If A call to B, and B transfer to C, please help us to get the pcap and syslog files from the B and C.
And you said, the transfer from server side is work. So if posslibe, please help us to get the pcap and syslog file when use the transefr of server side.

Thank you.
12-23-2015 11:43 PM
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