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Pickup BLF T38G
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Anna Offline
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Posts: 2
Joined: Dec 2015
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Post: #1
Pickup BLF T38G
Hello,

I configure some memory key as a BLF key.
All works fine exept the pickup.

I configure a group pickup in the a programable key and it works fine.

Info of the phone:
  • Firmware Version 38.70.0.221
  • Hardware Version 21.4.5.160.64.0.0

Config of memory key:
BLF
value: 103 (its the extension)
Account: Account1 (its here is my extensions configured)

Account --> Advanced

Direct Call Pickup Code : *8
Group Call Pickup Code: *8


In the traces I can see that when I press the BLF pickup the phone, the phone adds at front of ext *8
But if I press only the group pickup, no.

This are the traces in both cases:

[2015-12-21 13:43:18] NOTICE[4015][C-00001721]: chan_sip.c:25627 handle_request_invite: Call from '101' to extension '*8102' rejected because extension not found in context 'from-internal'.


[2015-12-21 13:43:23] NOTICE[22686]: features.c:7891 ast_pickup_call: pickup SIP/102-00002b80 attempt by SIP/101-00002b81


Could someone help me?
12-21-2015 08:34 PM
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Karl_Yealink Offline
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Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #2
RE: Pickup BLF T38G
Suggest that you can add the *8 in the value and test again.
12-22-2015 05:12 AM
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Anna Offline
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Posts: 2
Joined: Dec 2015
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Post: #3
RE: Pickup BLF T38G
(12-22-2015 05:12 AM)Yealink_Karl Wrote:  Suggest that you can add the *8 in the value and test again.

Hello,

I can't add anything in value because otherwise the BLF LED is not lit and therefore not working..
I tried adding * 8 in the extension field but neither doesn't work the pickup. It has the same behavior.

Thank you
12-22-2015 04:55 PM
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Karl_Yealink Offline
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Posts: 673
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Post: #4
RE: Pickup BLF T38G
The group pickup need to be supported in server side.
Normally, you need to fill the pickup code in value but not detail number.
You can contact with your server provider to check whether they can support the group pickup.

Sugget that you use the Direct pickup.
12-23-2015 05:27 AM
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AerioBrian Offline
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Posts: 3
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Post: #5
RE: Pickup BLF T38G
You can create a dialplan replace rule via Phone-> Dial Plan-> Replace Rule.

For the DSSkeys, set value as the extension number, and set Extension as "*8"

For Number, set value "*8."
For Replace, set value "*8"
Hit Add, and Save.

This will allow the phone to strip any numbers dialed after the pickup command, thereby sending only the pickup command to the PBX.

Hope this helps!
12-30-2015 12:34 AM
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