Not connecting to RPS

[luke_Microadv]

I have tried using several phones. I've made sure the MAC addresses are correct. One of the phones did initially reach out to and get the correct info from RPS. I made a change in the config file that is on the server that I have RPS pointing the phone to, and it no longer will get the information from RPS. I have tried factory resetting the phone and it still will not connect to RPS. Has anyone else run into this?

[Yealink_Michael]

hi

thanks for your information

please make sure that the server URL of the auto provision server is not changed and then reset the phone to factory and try again

BTW, which firmware you are using ? please upgrade to the newest one and test again , firmware download link :

http://support.yealink.com/documentFront...isplayPage

TKS & BR

Michale