T38G reboots and answers call in speaker mode

[jraposinho]

Hi,

I'm having some issues with a Sip phone T38G with two EXP39 attached.
The phone is working well, but, all of a sudden reboots. It happens once or twice a day. One more issue I'm having is that, and also happens sometimes, when i'm answering a call, lifting the handphone, the call gets on speaker.
I have seen the asterisk logs, the phone logs and I cant find any reason to this problem.

The firmware version is: 38.70.1.33
I also downloaded the config file and the syslog from the phone.

Appreciate all the help.
Thanks

[Yealink_Michael]

hi

thanks for your information

for this issue , would you please try to upgrade the EXP 39 and then try again ?

for how to upgrade EXP39, please refer to the link below :

http://forum.yealink.com/forum/showthread.php?tid=1414

after that , if the issue still exist , then please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

as the phone will reboot , then it is advised to use a wireshark tool to get the pcap file , for how to download the tool and use it , please refer to the link below :
http://ftp.yealink.com/?ShareToken=5F21A...D90FB81997

for the syslog, please export it to server side , before phone reboot , you can refer to the guide download from below link :
http://ftp.yealink.com/?ShareToken=5F21A...D90FB81997

for the config.bin file , please refer to the FAQ below :
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae

[jraposinho]

Hi Michael.

Thanks for the answer.
I'll try that and let you know if it worked.

Thanks

[ClearCall]

Any update to this? I have a customer with a lot of these phones and they are having the same problem when answering the phone and the audio coming out of the speaker and not the handset