New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T38G reboots and answers call in speaker mode
Author Message
jraposinho Offline
Junior Member
**

Posts: 20
Joined: May 2015
Reputation: 0
Post: #1
T38G reboots and answers call in speaker mode
Hi,

I'm having some issues with a Sip phone T38G with two EXP39 attached.
The phone is working well, but, all of a sudden reboots. It happens once or twice a day. One more issue I'm having is that, and also happens sometimes, when i'm answering a call, lifting the handphone, the call gets on speaker.
I have seen the asterisk logs, the phone logs and I cant find any reason to this problem.

The firmware version is: 38.70.1.33
I also downloaded the config file and the syslog from the phone.

Appreciate all the help.
Thanks
11-30-2015 11:22 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Michael Offline
Administrator
*******

Posts: 382
Joined: Jul 2015
Reputation: 1
Post: #2
RE: T38G reboots and answers call in speaker mode
hi

thanks for your information

for this issue , would you please try to upgrade the EXP 39 and then try again ?

for how to upgrade EXP39, please refer to the link below :

http://forum.yealink.com/forum/showthread.php?tid=1414

after that , if the issue still exist , then please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

as the phone will reboot , then it is advised to use a wireshark tool to get the pcap file , for how to download the tool and use it , please refer to the link below :
http://ftp.yealink.com/?ShareToken=5F21A...D90FB81997

for the syslog, please export it to server side , before phone reboot , you can refer to the guide download from below link :
http://ftp.yealink.com/?ShareToken=5F21A...D90FB81997

for the config.bin file , please refer to the FAQ below :
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae
12-01-2015 05:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jraposinho Offline
Junior Member
**

Posts: 20
Joined: May 2015
Reputation: 0
Post: #3
RE: T38G reboots and answers call in speaker mode
Hi Michael.

Thanks for the answer.
I'll try that and let you know if it worked.

Thanks
12-07-2015 05:16 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ClearCall Offline
Junior Member
**

Posts: 1
Joined: Apr 2017
Reputation: 0
Post: #4
RE: T38G reboots and answers call in speaker mode
Any update to this? I have a customer with a lot of these phones and they are having the same problem when answering the phone and the audio coming out of the speaker and not the handset
04-07-2017 08:02 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T41S Call log JoseVM 1 75 09-08-2019 10:34 PM
Last Post: Babylonia
  T28P & T38G: Speed Dial delay or pause between DTMF yoda72 70 154,895 08-18-2019 09:06 PM
Last Post: HotlineExperts
Exclamation Call log on after Att transfer VP-T49G Roksvel 4 579 06-18-2019 09:35 AM
Last Post: Roksvel
  Yealink VCD Internet Video Call Settings Nezar 0 240 05-09-2019 12:34 PM
Last Post: Nezar
  Voice barely audible during incoming call Chris708 7 1,970 04-29-2019 01:31 PM
Last Post: Chris708
Question Hide Call History on Yealink IP Phones wizardwebsolutions 5 1,383 04-04-2019 09:58 AM
Last Post: Marie7
Question T23G Recovery Mode Upload Fail stan0ne 2 1,354 03-25-2019 06:48 PM
Last Post: ashabana
  Call History shows extension not external number mcurrie 4 1,092 02-14-2019 11:04 AM
Last Post: complex1
  Yealink T48S and Cisco Unified Communications Manager (CUCM) aka:Call Manager AAP1811 1 950 02-13-2019 07:46 PM
Last Post: jolouis
  T46S Connect call and show incoming number MartinNybrogrus 1 570 01-28-2019 03:42 PM
Last Post: jolouis

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication