[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Incoming calls are not showing up on the right extensions
Author Message
Sdisnie Offline
Junior Member
**

Posts: 2
Joined: Nov 2015
Reputation: 0
Post: #1
Incoming calls are not showing up on the right extensions
I have two separate phone numbers on my Yealink T46G phone......All incoming phone calls are set to go to the correct extensions and are going there, however on my phone, no matter what extension an incoming caller has pushed, it flashes up under my name for the first phone number. Does this make sense? We have tried everything and can't figure out why it's doing this!
11-18-2015 10:03 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Michael Offline
Administrator
*******

Posts: 382
Joined: Jul 2015
Reputation: 1
Post: #2
RE: Incoming calls are not showing up on the right extensions
hi

for this issue,please upgrade to the newest firmware , firmware download link :

http://support.yealink.com/attachmentDow...0.0.70.zip

then reset to factory and test again

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae
11-19-2015 05:24 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Sdisnie Offline
Junior Member
**

Posts: 2
Joined: Nov 2015
Reputation: 0
Post: #3
RE: Incoming calls are not showing up on the right extensions
I have tried everything and I cannot open that zip file on either computer. This phone is brand new so I would assume the firmware is up to date. If not is there just a simple instruction on how to do it? The firmware I have right now says.......28.80.0.60




(11-19-2015 05:24 AM)Yealink_Michael Wrote:  hi

for this issue,please upgrade to the newest firmware , firmware download link :

http://support.yealink.com/attachmentDow...0.0.70.zip

then reset to factory and test again

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae
11-20-2015 12:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Michael Offline
Administrator
*******

Posts: 382
Joined: Jul 2015
Reputation: 1
Post: #4
RE: Incoming calls are not showing up on the right extensions
hi

would you please try 28.80.0.80 and test again ? be note to reset the phone to factory after upgrade !

firmware download link :

http://ftp.yealink.com/?ShareToken=B68C1...4ACCA31743

the download link is available in 7 days, please download the firmware ASAP

about how to upgrade the firmware , please refer to the admin guide download from below link, page 82 :

http://support.yealink.com/attachmentDow...V80_60.pdf

TKS & BR

Michael
11-21-2015 02:54 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Display Caller Picture on internal calls via LDAP dawgness 6 12,358 03-07-2019 01:41 AM
Last Post: scubes
  T23G extensions registration Edie 1 2,465 12-18-2017 07:42 PM
Last Post: jolouis
  Ring-beep on internal busy calls lupacexi 1 3,452 12-11-2017 02:47 AM
Last Post: Evan_Yealink
  T27G change programmable key on incoming call EIP 3 4,319 11-28-2017 07:30 AM
Last Post: Evan_Yealink
  T23G Send incoming number to URL Jaume 7 6,791 10-02-2017 04:16 PM
Last Post: evo
  Disable full-screen display on T48S when other extensions are being called TStaudte 0 2,448 07-21-2017 05:08 AM
Last Post: TStaudte
  Ring-beep on internal busy calls xptpa2020 2 4,616 03-10-2017 07:47 AM
Last Post: Klaus_Yealink
  Missed Calls messages after pickup and in queues Kamik 2 5,248 12-14-2016 07:05 PM
Last Post: nick.spannagel
  T46G eaches only incoming calls, no outgoing calls Ddorf 2 4,294 10-27-2016 12:46 AM
Last Post: fraukas
  Yealink T28 setup audible ring on 2nd incoming call JeffWilkinson 19 58,553 10-08-2016 02:15 AM
Last Post: djdanni

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication