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Beep to notify successful attended transfer
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Kriss Offline
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Post: #1
Beep to notify successful attended transfer
Hi !

I'm looking for a way to play a beep to the called phone, when it received an attended transfered call.

A calls B
B Att-Xfer to C
B speeks to C
"Beep needed here"
A speeks to C

I'm using Asterisk 1.8 and when i use the "attended transfert" features of Asterisk itself (*2), the beep works well.
But when i got to transfert the call with the phone, C speeks to B, then to A without any notification.

Is there a way to enable this notification ?

Thanks Wink

./Kriss
01-08-2014 05:40 PM
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Yealink Support Offline
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Post: #2
RE: Beep to notify successful attended transfer
Hi Kriss,

1. Do you mean C will hear a beep sound? If i am misunderstand, please correct me.
It is better to add more details for your reproduce steps. Do you press *2 in the Att-Xfer step?

2. Can you provide two PCAP and the config.bin for me? One PCAP is to reproduce the *2 Att-Xfer and the other is to reproduce the action in phone.
About where to export the PCAP and config.bin, i attach a screenshot for you.

Before you reproduce Att-transfer, click Start,and reproduce the issue, then click Stop,and export the PCAP file and config.bin to us.


Attached File(s) Thumbnail(s)
   
(This post was last modified: 01-10-2014 05:00 PM by Yealink Support.)
01-09-2014 04:24 PM
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Kriss Offline
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Post: #3
RE: Beep to notify successful attended transfer
Hi, and thanks for your reply.

1 )
Do you mean C will hear a beep sound?
Yes, i want C to hear a beep sound, telling him the call has been transfered.

Do you press *2 in the Att-Xfer step?
No, not when i Xfer the call using the phone transfert features (as all my customers do).

2)
Please find the 3 files i sent you via PM

Many thanks,

./Kriss
01-09-2014 05:41 PM
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Yealink Support Offline
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Post: #4
RE: Beep to notify successful attended transfer
Hi Kriss,

Sorry. I don't understand the *2 scenario?
Can you describe more details for me?
At the same time, please supply the three files of Phone C.(Total 6 files)
Thanks very much.
01-10-2014 05:42 PM
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Kriss Offline
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Post: #5
RE: Beep to notify successful attended transfer
Hi,

let's forget the *2 scenario, it's an other way to transferts call using the IPBX "intelligence" instead of the phone one. I dont use *2, it was just for comparaison purpose.

My only need is a "beep" on a successfull attended transferts done with the phone (transfert key), to notify "C" that he's not talking to "B" anymore, but with "A" (Once the call has been transfered).

I think this is something you can reproduce on your side, do you really need those pcap files ? This "beep" feature is, or is not implemented. We're not talking about a bug.

Regards,

./Kriss

(01-10-2014 05:42 PM)Yealink Support Wrote:  Hi Kriss,

Sorry. I don't understand the *2 scenario?
Can you describe more details for me?
At the same time, please supply the three files of Phone C.(Total 6 files)
Thanks very much.
01-10-2014 06:53 PM
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Yealink Support Offline
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Post: #6
RE: Beep to notify successful attended transfer
(01-10-2014 06:53 PM)Kriss Wrote:  Hi,

let's forget the *2 scenario, it's an other way to transferts call using the IPBX "intelligence" instead of the phone one. I dont use *2, it was just for comparaison purpose.

My only need is a "beep" on a successfull attended transferts done with the phone (transfert key), to notify "C" that he's not talking to "B" anymore, but with "A" (Once the call has been transfered).

I think this is something you can reproduce on your side, do you really need those pcap files ? This "beep" feature is, or is not implemented. We're not talking about a bug.

Regards,

./Kriss

(01-10-2014 05:42 PM)Yealink Support Wrote:  Hi Kriss,

Sorry. I don't understand the *2 scenario?
Can you describe more details for me?
At the same time, please supply the three files of Phone C.(Total 6 files)
Thanks very much.

Hi Kriss,

Thanks for your reply. But we do want to know who send this beep sound to C and how.
We need to know how your server notify our phone with this beep sound, SIP message or RTP ect?
Then we can evaluate the posiblity to make a change for you.
01-11-2014 10:30 AM
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Kriss Offline
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Post: #7
RE: Beep to notify successful attended transfer
Hi !

Log files sent Wink

Thanks for your help.

Regards,

./Kriss
01-13-2014 09:27 PM
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CWR Offline
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Post: #8
RE: Beep to notify successful attended transfer
I agree with this. An attended transfer needs an audible notify instead of just the caller id changing on the handset.
01-14-2014 02:18 AM
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Yealink Support Offline
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Post: #9
RE: Beep to notify successful attended transfer
(01-14-2014 02:18 AM)craigreilly Wrote:  I agree with this. An attended transfer needs an audible notify instead of just the caller id changing on the handset.
Hi craigreilly,

Do you think it is a necessary that to add this beep sound to attended transfer?
01-14-2014 05:47 PM
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CWR Offline
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Post: #10
RE: Beep to notify successful attended transfer
Yes - Without looking at the display, how do I know that caller has hung up and transferred the call to me?

We now instruct our users to count down. "You will have the call when I hang up in 3...2...1...<click>"
01-15-2014 03:13 AM
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