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voice mail message
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pio007 Offline
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Post: #1
voice mail message
Hi,
On my t48g i get a message when i receive a new voice mail (popup window). That' fine, but:
On my t46g i don't get this message although the config is equal on both phones!
What can i do to solve this problem or isn't it possible on the t46g to receive such a popup windows?
Thank you.
Cheers Marc
11-01-2015 03:23 AM
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tsukraw Offline
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Post: #2
RE: voice mail message
If you login to the web interface of the phone.
Go to Features tab/Notification Popups.
Do you have the "Display Voice Mail Popup" set to enable?

When you get a voicemail do you get the RED notification light in the top corner?
11-02-2015 03:53 AM
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pio007 Offline
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Post: #3
RE: voice mail message
The "Display Voice Mail Popup" is enabled.
There is no Red light... (in the t46g)
11-03-2015 04:33 AM
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pio007 Offline
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Post: #4
RE: voice mail message
any other ideas?
Thanx
11-10-2015 04:54 AM
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James_Yealink Offline
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Post: #5
RE: voice mail message
Hello,

Please also check the "Voice Mail Display" option under Account-> Advnaced.
If it doesn't work can you register the account in T48G to T46G and check whether there is a voice message?
If both of them don't work, please have a try of reset in T46G.


Regards,
James
11-10-2015 06:12 AM
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pio007 Offline
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Post: #6
RE: voice mail message
Hi James,
I checked the advanced option: is enabled...
The account of t46G is the same as in t48G. In both phones are the same accounts with exact the same settings/options.
Reset is also done twice...
Thanks
11-12-2015 06:11 AM
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James_Yealink Offline
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Post: #7
RE: voice mail message
So in T46G there is no any voice mail indication?(no voice mail icon on LCD, no popup window, no Reg power LED notification)
If yes, T46G may don't receive a voice mail NOTIFY message from server.
Please enable "Suscribe for MWI" under Account-> Advanced, and set subscription period to 60s. Then go to Setting->Configuration, enable pcap trace, after several minutes later, stop and export it to us.

Regards,
James
11-13-2015 04:30 AM
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pio007 Offline
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Post: #8
RE: voice mail message
Voila.
Thanks...


Attached File(s)
.pcap  28.80.0.70_18_8_20.pcap (Size: 239.99 KB / Downloads: 1)
11-18-2015 12:52 AM
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pio007 Offline
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Post: #9
RE: voice mail message
Any suggestions???
Thanks Marc
11-22-2015 10:41 PM
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pio007 Offline
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Post: #10
RE: voice mail message
No idea?
11-25-2015 11:32 PM
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