Voice Mail Setup

[KYPhones]

I have T23 phones.
I have VMail setup on one phone 101
I have 101 setup as account 2 on all the other phones but 101 to access the vmail.
When I hit the message button to call x5001 it does not go to account 2 first. It will if I get the message button is used the second time.

The idea is that when a user hits the message button they always go to voicemail 101.

This is my config setup:
PHONE 101:

Code:

account.1.subscribe_mwi="1"
account.1.subscribe_mwi_to_vm="1"
account.1.display_mwi.enable="1"
account.2.enable="%NULL%"
account.2.display_name="%NULL%"
account.2.shared_line="%NULL%"
account.2.subscribe_mwi="%NULL%"
account.2.subscribe_mwi_to_vm="%NULL%"
account.2.display_mwi.enable="%NULL%"
account.2.sip_server_host="%NULL%"
account.2.sip_server.1.address="%NULL%"
account.2.outbound_host="%NULL%"
account.2.outbound_port="%NULL%"
account.2.outbound_proxy_enable="%NULL%"
account.2.backup_outbound_host="%NULL%"
account.2.backup_outbound_port="%NULL%"
account.2.transport="%NULL%"
account.2.naptr_build="%NULL%"

Other Phones 102-145:

Code:

account.2.auth_name="101"
account.2.user_name="101"
account.2.password="x"
account.1.subscribe_mwi="0"
account.1.subscribe_mwi_to_vm="0"
account.1.display_mwi.enable="0"

Main global config to all phones:

Code:

account.2.enable="1"
account.2.display_name="Phone 1"
account.2.shared_line="0"
account.2.subscribe_mwi="1"
account.2.subscribe_mwi_to_vm="1"
account.2.display_mwi.enable="1"
account.2.sip_server_host="service"
account.2.sip_server.1.address="service"
account.2.outbound_host="com"
account.2.outbound_port="5060"
account.2.outbound_proxy_enable="1"
account.2.backup_outbound_host="%NULL%"
account.2.backup_outbound_port="%NULL%"
account.2.transport="0"
account.2.naptr_build="0"

Is this a phone configuration issue or more on the server side?

[Yealink_Michael]

hi

for this issue, do you meant the scenario below :

1. you set 101 phone sip account 1 as 101
2. you set other phones account 1 as 102-145 but account 2 as 101
3. you set all the voice mail number of 101 as 101
4. but the voice mail of the phone with account 1 as 102 is x5001
5. when there is a voice mail to the account 102, then you press the MESSAGE button on the phone ,the phone will goes to the voice mail of 101 bu not 102?

please point out if any misunderstanding, then please try to set other phones 102-145:

account.1.subscribe_mwi="1"
account.1.subscribe_mwi_to_vm="1"

and try again , if the issue still exist ,then please upgrade the T23 to the newest firmware and reset to factory and test again . firmware download link :
http://support.yealink.com/attachmentDow...0.0.70.zip

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

send all trace file and cfg file to support@yealink.com which if working 24 hours, then we will follow up.

TKS & BR

Michael

[KYPhones]

(10-31-2015 12:38 PM)Yealink_Michael Wrote:  hi

for this issue, do you meant the scenario below :

1. you set 101 phone sip account 1 as 101
2. you set other phones account 1 as 102-145 but account 2 as 101
3. you set all the voice mail number of 101 as 101
4. but the voice mail of the phone with account 1 as 102 is x5001
5. when there is a voice mail to the account 102, then you press the MESSAGE button on the phone ,the phone will goes to the voice mail of 101 bu not 102?

please point out if any misunderstanding, then please try to set other phones 102-145:

account.1.subscribe_mwi="1"
account.1.subscribe_mwi_to_vm="1"

and try again , if the issue still exist ,then please upgrade the T23 to the newest firmware and reset to factory and test again . firmware download link :
http://support.yealink.com/attachmentDow...0.0.70.zip

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

send all trace file and cfg file to support@yealink.com which if working 24 hours, then we will follow up.

TKS & BR

Michael

Thanks for your reply. I had the latest version of the firmware installed on the phone.

You are correct. When you press the message button a second time it will then correctly use account.2 which will dial the 101's vmail.

The only thing I did not try was maybe set the following below on a phone by phone config instead of using the global template:
account.2.subscribe_mwi="1"
account.2.subscribe_mwi_to_vm="1"

If I understand your logic with using
account.1.subscribe_mwi="1"
account.1.subscribe_mwi_to_vm="1"
wouldn't that dial the vmail for each phones individual vmail instead of sending them all to 101s?

I won't be able to submit a packet trace as we deployed these phones and the client decided to not use vmail at all so if I get some spare time I'll try and test this out in the lab and get a packet trace to you.