[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Phones Loosing Registration ~ Very Often ~
Author Message
Abe1048 Offline
We Love Yealink!!!
***

Posts: 87
Joined: Aug 2013
Reputation: 0
Post: #1
Phones Loosing Registration ~ Very Often ~
Hi everyone!

We are a hosted provider and a lot of our Csr's phones loose registration and it re-registers after a simple reboot. This has been going on for weeks and we're having a hard time figuring out the cause.

I would love to know if anyone has been having this annoying issue that we are dealing with.

Just to mention. We are using the NetSapiens platform.

Thanks.

All the best,
Abe
10-12-2015 02:11 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,488
Joined: Jan 2014
Reputation: 43
Post: #2
RE: Phones Loosing Registration ~ Very Often ~
Hi Abe, Just a thought…

- Are there only Yealink models involved or also other brands?
- Have you try other brands/models to check if they have also this registration problem?
- Are there no changes being made on the NetSapiens platform recently?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
10-12-2015 05:42 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Abe1048 Offline
We Love Yealink!!!
***

Posts: 87
Joined: Aug 2013
Reputation: 0
Post: #3
RE: Phones Loosing Registration ~ Very Often ~
(10-12-2015 05:42 PM)complex1 Wrote:  Hi Abe, Just a thought…

- Are there only Yealink models involved or also other brands?
- Have you try other brands/models to check if they have also this registration problem?
- Are there no changes being made on the NetSapiens platform recently?

Hi Frank,

Thanks for replying.

Yes, only Yealink phones have this issue. we started selling Grandstream phones for all new Csr's until we will get this resolved.

Grandstream, Polycom, and Cisco, don't have this issue.

All the best,
Abe
10-13-2015 12:39 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #4
RE: Phones Loosing Registration ~ Very Often ~
Hello Abe,

Can you please set syslog to level 6 and start pcap trace, export the two file and config.bin when phone lose registration.
I will send them to R&D for an analysis.

Thank you.
James
10-13-2015 05:51 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Probem with Queues and ringing phones Saccara 0 1,033 11-30-2022 05:23 PM
Last Post: Saccara
  Phones crash using VM Impress1 1 2,593 03-29-2022 09:54 PM
Last Post: Yisroel_MongoTEL
  Need to completely reset phones Chris708 1 4,012 02-26-2021 03:58 AM
Last Post: Chris708
  T46S/T46G show green icon (blf) although phones disconnected (Asterisk) jobst 0 3,455 09-16-2020 04:29 AM
Last Post: jobst
  Using a shared phonebook managed bij phones johandezwaan 1 5,028 09-30-2019 01:32 PM
Last Post: mara
  Yealink Wireless IP Phones RyanL 2 6,668 08-19-2019 03:03 PM
Last Post: jolouis
  Hide phones # on screen kcurtis 0 3,808 11-29-2018 09:00 PM
Last Post: kcurtis
  SIP Registration Problem - T49G Husni 1 5,391 09-12-2018 12:58 AM
Last Post: rpenrod
  Two phones with identical settings (T48G and T48S)- only one connects to SIP server sani390 0 4,212 09-11-2018 01:24 PM
Last Post: sani390
  Multiple USB devices on T4xS phones AEH 1 5,412 04-16-2018 07:03 AM
Last Post: Evan_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication