[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Audio quality problems...
Author Message
Constantin Offline
Junior Member

Posts: 1
Joined: Oct 2015
Reputation: 0
Post: #1
Audio quality problems...
Hypertec BCDR ( http://www.hypertecbcdr.com) has audio quality problems with the Yealinks T23G, T42G, T46G and T48G . Over 500 phones deployed .
The older Yealink T22 have no background noise, no tunnel audio sound , the sound is great .
We have the latest firmware loaded. We adjusted with VAD, Echo Cancelation and Comfort Noise Generation settings into the Yealink new phones but we are not able to get rid of the background /environment noise or tunnel sound .
We lowered the gain settings in our PBXs into the Yealink templates .
Can you describe the 'tunnel' sound'? The person sounds as if he was under water
Is it more of an echo? No
It only affects the handset operation? Yes
Speaker is OK? Yes
Headset is OK? No

10-08-2015 01:14 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ted@browndata.com Offline
Junior Member

Posts: 2
Joined: Oct 2015
Reputation: 0
Post: #2
RE: Audio quality problems...
Got the same issue, but cant get anyone to reply. This has been one going issue with these phones. I will see a complaint on the forums and when you go back later to see if their is a resolution, the whole post is gone. I like the phones, but my users DONT.

If you take the handset and plug into the headset port, I get good quality. Last time I tried to get this resolved, I was told to plug into headset port....REALLY? Another suggestion is to up the volume with the rocker (OMG). Yes... I have the latest firmware . 80.0.70 which was suppose to fix quality issues, but my users say its still muffled unless the plug into the headset port and have to press the headset button when they want to talk. This has not changed in the year that we have installed the phones with various firmware updates. If your suggestion is to plug into headset port, please don't waste your time or mine. I supply hospitals and professional offices with service, asking them to do stupid stuff like that is not an answer. The new firmware did not fix the "muffled audio" that the phone users hear.... I have tested and stand to lose $$$$$$ thousands on these phones unless a solution is found.

I want the handset port to have the quality of the headset port.... period

Can anyone help?????????????????????????????????????????????????????????

Anderson, SC
(This post was last modified: 10-17-2015 11:42 PM by ted@browndata.com.)
10-17-2015 11:35 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Problems with bluetooth audio ccwtech 16 14,051 09-16-2020 07:20 PM
Last Post: complex1
  T48G Problems with old Plantronics Headset Lazzard 3 4,836 03-05-2020 07:02 PM
Last Post: Lazzard
  Yealink T46G Problems with BLFs n00604443 0 2,044 02-14-2020 04:35 PM
Last Post: n00604443
  Voice Quality issue - Question to PCAP DanH 6 11,949 10-12-2019 05:29 PM
Last Post: DanH
  T46S Problems randym_Answerusa 1 3,426 05-20-2019 03:36 AM
Last Post: Mike_Yealink
  Intermittent No Audio Issues Timothy 0 1,908 04-29-2019 07:45 AM
Last Post: Timothy
  Muffled Audio on T46S btvoice 0 2,144 04-26-2019 03:17 PM
Last Post: btvoice
  Yealink T46S/T40G muffled/feint audio Stacy63 1 4,665 12-12-2018 02:50 PM
Last Post: complex1
  T46S on Yeastar S50 - Voice Box Problems ZOOMsoft 0 2,417 11-29-2018 05:42 PM
Last Post: ZOOMsoft
  Problems with deactivating of call-forwarding (T48G) badsoden 0 2,032 11-07-2018 04:48 PM
Last Post: badsoden

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication