MWI not wanted on some lines but

[bsnipes]

I have a situation where I don't want MWI on a T38G phone for some of the accounts registered. The "Subscribe for MWI" setting for the account is set to disabled yet it still gets voicemail waiting notifications on the account. I have tried firmware versions 38.70.0.115 and also 38.70.0.132 and both give the notifications.

Is there any other setting that might turn off MWI for an account that I am missing or would this be a firmware bug?

[Yealink Support]

Hi bsnipes,

You disable "Subscribe for MWI", yet it still gets voicemail waiting notifications because your account will re-subscribe to the server.
So you can extend the time of "Subscribe Period(Seconds)" in the webpage.
Enter web UI->Account->Advanced, change "Subscribe Period(Seconds)" time as you want, then the notification will not prompt frequenctly.

[bsnipes]

(11-25-2013 06:08 PM)Yealink Support Wrote:  Hi bsnipes,

You disable "Subscribe for MWI", yet it still gets voicemail waiting notifications because your account will re-subscribe to the server.
So you can extend the time of "Subscribe Period(Seconds)" in the webpage.
Enter web UI->Account->Advanced, change "Subscribe Period(Seconds)" time as you want, then the notification will not prompt frequenctly.

Is that how it should work though? We have Snom models throughout and a few Yealink and the Snom's have a setting that says whether to check voicemail for that account and function as I think they should. If I disable MWI on an account, that means, to me, that I don't want voicemail notifications at all on the account. It doesn't mean that I want them only on an account resubscribe. What is the best way to file this as a bug?

[Yealink Support]

Hi bsnipes,

If you want to modify this setting, can you contact with your distributor who has higher priority than the forum?