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tlsallada · 11-16-2013 02:21 AM

I have a T42G I'm trying to install that can't seem to obtain an IP address. I tried another, good working phone at the same location with the same results.
There is a PC in that office that is able to obtain an IP address. This particular location is quite a distance from the switch and I was wondering if perhaps that maybe the issue.
If it were, how can the PC obtain an IP address but the phones cannot?? Any suggestions will be welcomed!!
terry s

***Yealink Support*** · 11-20-2013 04:20 PM

Hi tlsallad,

Do you use a DHCP server? May be your DHCP cache need to be cleared. Then it can re-bind address of new phone.
Just an advice, try again. Smile

***Yealink Support*** · 11-20-2013 04:47 PM

Hi tlsallad,

My colleague advise you to check the network as below:

1. Use a TP-LINK switch or others to connect from switch to the location of T42G.(Like a repeater )
Switch--TP-LINK switch--location of T42G
And check whether can obtain the IP address.

2. Change a cable with less degradation rate

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