Disable Call Rejection

[nicknomo]

I have several T46G's deployed, and I'm getting some reports that phones are not ringing for some users... but I have a feeling that some users are hitting the reject button to avoid answering calls. Then they go "oh my phone didn't ring, I don't know why". This is reinforced by SIP "busy" messages coming back 4-5 seconds after the phone is being rung.

I'd like to disable the ability for people to reject calls. Is there a way to do this?

[timalex]

I recommend you take a look at Softkey Layout Template in the Administrators Guide. You can modify softkeys based on the current call state. Didn't tried this myself yet, but seems to me what you are looking for.

[nicknomo]

Thanks that worked great.. I will post what I did, in case anyone else needs to do this.

The autoprovisioning zip file had a template already made, so I just edited that. In the MAC configuration file, I added these lines:

Code:

phone_setting.custom_softkey_enable = 1
custom_softkey_call_in.url = tftp://192.168.1.245/callin.xml

and in the callin.xml file, I had this:

Code:

<CallIn>
  <Disable>
    <Key Type="Empty"/>
    <Key Type="Switch"/>
    <Key Type="Reject"/>
  </Disable>
  <Enable>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Enable>
  <Default>
    <Key Type="Answer"/>
    <Key Type="Forward"/>
    <Key Type="Silence"/>
  </Default>
</CallIn>

[Yealink Support]

Hi nicknomo,

You can directly modify the softkey on Incoming call status. Please refer to below picture.

[nicknomo]

Thanks support... Not sure how I missed it in there.

[Yealink Support]

You are welcome.
Sincerely thanks for your support to Yealink product!

[K4n4lj3]

Hi, i know this is an old thread..
I have successfully disabled the "Reject" with the Callin.xml file.
But the users found out that they also can reject the calls with the "X" Button on the Keypad...

Is there any option to also disable the "X" key?

Thank you.