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Registration Failing
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htg.supply Offline
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Post: #1
Registration Failing
We have a W52PW56P base station with 5 W56H handsets. I just came into this role and from what I've been told there have been constant problems with the system. On Monday one of the phones went down, then all of them. It's been a constant battle trying to get this system working. Currently all of them are down and I can't get any back up. I've gotten new SIP info from Vonage, made sure SIP ALG is disabled on our Router, made sure the appropriate ports are forwarded. I've reset the base station to factory settings. I could use another perspective incase I'm overlooking something.
10-20-2021 10:57 PM
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complex1 Offline
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Post: #2
RE: Registration Failing
(10-20-2021 10:57 PM)htg.supply Wrote:  We have a W52PW56P base station with 5 W56H handsets. I just came into this role and from what I've been told there have been constant problems with the system. On Monday one of the phones went down, then all of them. It's been a constant battle trying to get this system working. Currently all of them are down and I can't get any back up. I've gotten new SIP info from Vonage, made sure SIP ALG is disabled on our Router, made sure the appropriate ports are forwarded. I've reset the base station to factory settings. I could use another perspective incase I'm overlooking something.

Hi,

Please check the stability of your network and the status of your power supply (adapter or PoE).
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
10-21-2021 02:24 AM
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htg.supply Offline
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RE: Registration Failing
(10-21-2021 02:24 AM)complex1 Wrote:  
(10-20-2021 10:57 PM)htg.supply Wrote:  We have a W52PW56P base station with 5 W56H handsets. I just came into this role and from what I've been told there have been constant problems with the system. On Monday one of the phones went down, then all of them. It's been a constant battle trying to get this system working. Currently all of them are down and I can't get any back up. I've gotten new SIP info from Vonage, made sure SIP ALG is disabled on our Router, made sure the appropriate ports are forwarded. I've reset the base station to factory settings. I could use another perspective incase I'm overlooking something.

Hi,

Please check the stability of your network and the status of your power supply (adapter or PoE).

Network is stable, no issues except for the SIP. Power is stable, but did change out power adapter with known good one just to make sure.
10-21-2021 04:20 AM
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vostok1coffee Offline
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RE: Registration Failing
I had the same problem, thanks for the solution Smile
(This post was last modified: 10-21-2021 04:56 PM by vostok1coffee.)
10-21-2021 04:55 PM
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htg.supply Offline
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RE: Registration Failing
(10-21-2021 04:55 PM)vostok1coffee Wrote:  I had the same problem, thanks for the solution Smile

Glad this worked for you!
10-21-2021 09:08 PM
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